At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.
What can you expect as a FedEx team member?
Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Global Trade Services – Industrial Senior Engineer
Global Trade Services – Industrial Senior Engineer
Location : Hanoi / Ho Chi Minh
What You Will Do
You will apply process engineering, data analytics, project management, and technology expertise to improve customs clearance operations. Working with local and regional teams, you will implement solutions that strengthen service quality, productivity, cost efficiency, regulatory compliance, and the customer experience.
Key Responsibilities
- Process Improvement: Optimize clearance workflows to reduce delays, improve productivity, and strengthen operational controls.
- Data and Performance: Analyze operational data, develop dashboards, and track performance and improvement benefits.
- Technology and Automation: Define business requirements and support system enhancements, testing, deployment, and adoption.
- Service and Compliance: Address recurring service issues and implement customs requirements with Regulatory, Legal, and Operations teams.
- Project Delivery: Lead or support improvement projects, managing scope, timelines, risks, and stakeholder alignment.
- Cost Optimization: Evaluate resources, vendors, and automation opportunities to improve efficiency and validate business benefits.
- Collaboration and Training: Coordinate cross-functional teams, maintain process documentation, and support training and knowledge sharing.
Key Requirements
- Bachelor’s degree in Industrial Engineering, Systems Engineering, Logistics, Supply Chain Management, or a related field
- At least 7 years of relevant working experience in engineering, customs clearance, logistics, business analysis, or operational improvement.
- Working knowledge of import/export clearance processes and regulatory controls.
- Strong analytical, problem-solving, and process-improvement skills.
- Advanced Excel skills; Power BI or similar reporting experience preferred.
- Experience with business requirements, system enhancements, testing, or automation.
- Project management skills, with the ability to manage priorities and deliver results.
- Strong communication, stakeholder management, and cross-functional collaboration skills.
Job Posting End Date:
2026-11-30
