West Chester, Pennsylvania, United States of America, United States of America
Hybrid
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Job Function:
Digital MarketingJob Sub Function:
Digital Marketing StrategyJob Category:
People LeaderAll Job Posting Locations:
West Chester, Pennsylvania, United States of AmericaJob Description:
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
DePuy Synthes is recruiting for a Senior Manager, Global Web Experience Lead located in WRIGHTS LN E, USA
The Senior Manager, Global Web Experience Lead will be the technical and strategic lead of the Sitecore AI CMS capabilities and related digital experience stack that will host DepuySynthes.com at global scale.
Reporting into the Director, Global Digital Experience Platform Lead, this hands-on leader will design the global platform roadmap, define required features and architectural standards, and lead cross-functional delivery to ensure the platform meets performance, localization, accessibility, security, regulatory, and operational requirements across all markets.
This role is a build-and-scale mandate. As DePuy Synthes defines its independent digital presence, the Global Web Experience Lead will determine how Sitecore AI CMS and adjacent services (CDN, DAM, identity, personalization, analytics, search, and integrations) are configured, extended, and operated to deliver resilient, performant, and compliant digital experiences worldwide.
Key Responsibilities
Platform Strategy & Architecture
Define the global Sitecore AI CMS strategy and platform roadmap to support Depuysynthes.com and associated digital properties.
Establish platform architecture standards (headless vs. coupled, microservices patterns, content models, Helix principles), solution reference architectures, and environment topology.
Determine required feature set (personalization, AI-assisted content capabilities, Experience Edge/Delivery, rendering hosts, translation/localization integration, real-time personalization, federated search) and prioritize roadmap with business stakeholders.
Platform Implementation & Delivery
Lead design and delivery of high-impact platform capabilities, including global content delivery, multi-site architecture, localization patterns, and headless delivery endpoints.
Oversee environment provisioning and platform builds (dev/test/stage/prod), CI/CD pipelines, infrastructure-as-code, containerization, and automated deployments.
Partner with development, UX, data, and content teams to translate requirements into scalable platform implementations and reusable components.
Performance, Reliability & Scalability
Define and enforce non-functional requirements: availability, latency, throughput, autoscaling, disaster recovery, and service-level objectives.
Work with infrastructure, operations, and CDN partners to architect global delivery, edge caching, and multi-region failover strategies.
Implement performance monitoring, synthetic testing, and capacity planning to meet global traffic patterns.
Security, Privacy & Compliance
Own platform security posture in partnership with Security, Privacy, Legal, and Regulatory teams — including access controls, encryption, vulnerability management, and secure deployment practices.
Ensure platform implementations support consent management, data residency requirements, adverse event routing, and regulatory review workflows required in MedTech.
Define controls and audit processes that ensure content publishing and personalization are compliant with global/local regulations.
Integrations & Data
Lead integration strategy between Sitecore AI CMS and enterprise systems (CRM, CDP, DAM, analytics, consent management, product catalogs, authentication/SSO).
Define identity resolution and content-to-customer data flows that enable personalization while protecting privacy and enforcing suppression logic.
Ensure tagging and analytics integrations enable measurement of experience performance and downstream commercial impact.
Governance, Standards & Enablement
Establish platform governance: content model standards, template/component guidelines, naming conventions, taxonomy, and release/change control.
Create platform operating playbooks, runbooks, and standards documentation for platform admins, developers, and content teams.
Build training, onboarding, and enablement programs to raise platform maturity and adoption across regional and business unit teams.
Vendor, Partner & Team Leadership
Manage relationships with Sitecore partners, cloud providers, system integrators, and other vendors; define scopes of work, SLAs, and acceptance criteria.
Lead and mentor platform engineers, architects, and administrators (direct or dotted-line), and coordinate agency/contract resources supporting platform delivery.
Drive vendor selection and third-party assessments to ensure fit with strategic platform objectives.
Release Management & Change Control
Own release planning, change-control processes, and rollback strategies for platform releases and major feature rollouts.
Coordinate cross-functional release readiness (content, marketing, legal, regulatory) and communication for global rollouts.
Analytics, Experimentation & Continuous Improvement
Partner with Analytics and Digital Optimization teams to enable A/B testing, personalization experiments, and performance-driven platform improvements.
Use platform telemetry and business KPIs to prioritize optimization opportunities and roadmap adjustments.
Strategic Impact
This role will directly contribute to:
Delivering a resilient, secure, and globally scalable digital platform for Depuysynthes.com
Enabling rapid time-to-market through reusable platform patterns and CI/CD automation
Ensuring compliance and data protection across global markets
Increasing site performance, availability, and customer experience consistency worldwide
Empowering content and marketing teams with capabilities for personalization and experimentation
Key Stakeholders
Internal
Global Digital Experience Platform Lead
Global Digital Experience Content Leads
Global Digital Content Ops & Production Lead
IT Infrastructure, Cloud & Security
CRM, Data, & Analytics Teams
Clinical, Regulatory, & Legal
Brand & Corporate Communications
Regional & OUS Marketing Teams
Marketing Automation & Other DXP Product Owners
External
Sitecore partners and system integrators
Cloud and CDN providers
Digital agencies and UX partners
Third-party technology vendors (search, personalization, analytics, DAM)
Scope of Influence
Accountable for the global Sitecore AI CMS platform strategy, architecture, and operational readiness that underpins DepuySynthes.com.
Influences content, marketing, data, and technology roadmaps across regions and business units.
Directly manages platform engineering resources and vendor relationships; provides technical leadership across cross-functional teams.
Serves as the escalation owner for platform incidents, major releases, and regulatory or security concerns related to the digital experience stack.
Experience & Qualifications
Required
Bachelor’s degree.
8+ years of experience in enterprise digital platform, CMS, or digital engineering roles, with at least 3–5 years owning platform strategy or architecture.
Proven, hands-on experience leading Sitecore implementations at scale; familiarity with Sitecore AI, Sitecore XM/XP/Edge or equivalent Sitecore product ecosystem.
Experience with cloud-native deployments (preferably Microsoft Azure), container orchestration (Kubernetes), CI/CD pipelines, and infrastructure-as-code.
Strong knowledge of web performance, CDNs, caching strategies, and global content delivery architectures.
Demonstrated experience working in regulated industries (MedTech, pharma, healthcare) with exposure to privacy, consent, and regulatory constraints.
Strong stakeholder management, vendor management, and cross-functional leadership skills in a matrixed environment.
Experience defining non-functional requirements, SLOs, and platform governance frameworks.
Preferred
Master’s degree in Computer Science, Engineering, Information Systems, or related field.
Sitecore certifications (e.g., Sitecore Developer, Sitecore Architect) or equivalent platform certifications.
Experience with headless CMS approaches, Experience Edge, GraphQL, and modern front-end frameworks.
Familiarity with Sitecore AI capabilities, personalization engines, and experimentation platforms.
Experience with DAM integrations, taxonomy design, and enterprise content models.
Background in orthopaedics, medical devices, or healthcare digital platforms.
Prior experience supporting enterprise carve-outs, separations, or large-scale platform transformations.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
#LI-Hybrid
#DePuySynthesCareers
Required Skills:
Preferred Skills:
Brand Positioning Strategy, Content Management, Content Marketing, Cultural Communications, Customer Analytics, Developing Others, Digital Channels, Digital Marketing, Digital Trends, Inclusive Leadership, Leadership, Operational Excellence, Report Writing, Stakeholder Engagement, Strategic Thinking, Team Management, Technologically Savvy
The anticipated base pay range for this position is :
$122,000.00 - $212,750.00Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).Want to know if this job is worth applying to?