Suzhou, SZ, China
Onsite
About Us
At Logicalis Asia Pacific, this is where you belong, grow, and thrive — at one of APAC's leading AI-driven technology integrators.
As the Architects of Change™, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services — providing real-time visibility and intelligence across our clients' digital ecosystems.
You'll belong as part of a collaborative regional team embedded within a global organisation. You'll grow through hands-on experience with the world's leading technology partners, supported by investment in certifications, consulting capability, and cross-border opportunity. And you'll thrive in a culture built on inclusion, trust, and continuous improvement.
Logicalis is proud to be a Great Place to Work® Certified™ organisation across multiple APAC markets — because the commitment we bring to our clients belongs equally to our people.
Join us and help shape the future of technology across APAC.
职位描述：本职位主要使用专业IT监控平台对客户网络设备进行监控与管理，在发生故障时对设备的故障进行跟踪与处理。在月底和年底为客户提供网络监控管理数据做出相应的分析报告。
1.熟悉监控平台基础操作，负责实时看监控平台，看到事件后主动响应并受理；
2.通过对服务水平协议（SLA）的认识，在规定时间内响应和解决事件；
3.拨打相关报障电话，更新事件进展，直至事件解决；
4.负责接听客户电话，记录需求、报障内容并处理；
5.每月为客户提供网络服务报告；
职位要求：
1. 计算机网络以及相关专业，本科及以上学历。
2. 了解网络监控平台使用以及设备监控概念。
3. 工作认真、细致有责任心。
4. 良好的沟通能力与团队合作精神。
5. 对技术性工作有专研精神。
6. 性格开朗外向，能够快速融入团队工作与发展。
7. 有思科或其他厂商网络经验或知识者优先。
8. 有创新精神者优先。
Interested applicants are invited to apply via our careers portal. Only shortlisted candidates will be notified.
As part of our recruitment process, we collect and process personal data relating to job applicants. By submitting your application, you consent to the collection, use, and/or disclosure of your personal data in accordance with our Data Protection Notice for Job Applicants.
At Logicalis, we are committed to creating a diverse and inclusive workplace where everyone can thrive.
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