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Taguig, Philippines
Onsite
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
DUTIES AND RESPONSIBILITIES:
Define and continuously refine experience based on customer insights, behavioral trends, business objectives, and market opportunities.
Conduct product fit assessments to ensure new and existing features address customer needs and business goals.
PRODUCT ROADMAP
Define and own the product roadmap for Engagement & Ecosystem initiatives aligned with GOMO's engagement strategy.
Translate customer and business requirements into product requirements, user stories, and prioritized backlogs.
Drive alignment on priorities, roadmap, dependencies, and delivery timelines and present roadmap updates and initiative performance to leadership.
Design and enhance digital experiences that increase customer engagement, loyalty, and advocacy beyond connectivity.
Lead the development of strategic ecosystem and experience initiatives including:
WanderJoy and partner experiences
Customer Care
Personalized engagement
Rewards, loyalty, and engagement features
Conduct regular product reviews and recommend enhancements based on data, insights, and evolving customer needs.
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
