Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over a decade, we've helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimisation. With Fospha, every team moves faster and grows smarter.
Trusted by leading brands across three continents, including Gymshark, Huel and Oh Polly, Fospha manages $4 billion in annual ad spend.
We're scaling fast across London, Mumbai, and Austin – and we're now looking for Talent to join us across our Customer Success Teams.
The Role
- Driving onboarding speed and quality — you'll be the person making sure clients get value fast, and get it right
- Managing post-go-live implementation requests for our enterprise and growth clients, configuring changes to their live systems
- Querying our database - learning SQL to query Client’s data and solve problems (no previous experience required!).
- Getting hands-on with the product — assessing, configuring, and troubleshooting client account setups using your growing technical knowledge
- Spotting risk early — flagging anything that could threaten adoption or renewal before it becomes a problem
- Building real relationships — you'll be on client calls regularly, and confident, clear communication will become second nature
- Working cross-functionally — partnering with Account Management, Partnerships, Marketing Science and Product and your wider team to keep everyone aligned on onboarding progress
- Using AI to work smarter — we actively want you experimenting with our Gen AI tools to find better, faster ways of working
In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen AI hub to increase our efficiency
The Centre of Excellence
The Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure. Starting in Customer Teams, you'll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on the following principles:
- Individual Responsibility from the Get-go: You will quickly be responsible for the success of your work, able to make an individual impact early in your career
- Work alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C-Level executives at the leading retail brands, getting exposure to how the top companies operate
- Become a Customer Facing Expert: You will be working directly with customers, often meeting them in person and developing your ability to create strong interpersonal relationships
- Cross-Functional Exposure: we offer unique opportunities to learn from and collaborate with every department in the business — many daily
- Comprehensive Training: In addition to the extensive on-the-job learning opportunities, you'll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management
- Real Mentorship: Regular one-to-ones, feedback, and career conversations with people invested in your progression, not just your output
- Career Development: High performers have clear opportunities to quickly advance their careers at Fospha — whether progressing within Customer Teams toward strategic and/or management roles or moving into other departments that align with their skills and interests
- Modern Tools: Hands-on exposure to Gen AI tooling through our Gen AI hub, so you're building modern, AI-fluent ways of working rather than legacy processes
What we're looking for
- Curious and proactive — you ask "why" and go find the answer
- A STEM or Economics graduate (or equivalent analytical background)
- Motivated by solving problems methodically, not just ticking boxes
- A confident communicator, both written and verbal
- Interest in learning SQL
- Someone who builds trust easily, with clients and colleagues alike
- Comfortable in the detail — Excel-proficient and not afraid of data
- Organised enough to juggle multiple client priorities without dropping the ball
- Genuinely excited about where AI and emerging tech are taking this industry
What we can offer you
- Salary: £34k + discretionary 10% bonus
- A £1,000/year flexible benefits allowance to put towards private medical insurance, dental cover, a health cash plan, gym membership, extra holiday, or a pension top-up — whatever suits you
- Access to Wellhub, giving you one membership across gyms, boutique studios, and wellbeing apps
- 25 days' annual leave plus 8 UK bank holidays, an extra day off for your birthday, and more holiday the longer you stay (26 days after 3 years, 27 after 6)
- Regular socials, free weekly snacks, and Lunch & Learn events at our Scale Space office, plus access to the wider Blenheim Chalcot community
- Opportunities to travel — including to our India and North America offices
- Life assurance worth 4x your annual salary
Our Values and Principles
You will be able to demonstrate examples of our core principles:
- Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard
- Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact
- Grow: We are proactive, curious and unafraid of failure
- Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems
- Candour with caring: We deliver candid feedback with kindness and receive it with gratitude
