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Toronto, Ontario, Canada
Onsite
We are looking for a Group Account Director to lead a new studio for a single, major enterprise account. In this role, you will spearhead the leadership team of a Group Creative Director and Executive Producer and lead and coach an account team to drive commercial rigor, and act as a strategic advisor to C-suite-level clients.
Reporting to the General Manager, this role focuses on driving retention, growth, and operational rigor across multiple accounts while building strong executive relationships and a high-performing account leadership bench.
Own account-level performance across revenue, retention, and delivery quality for this major enterprise client.
Guide the long-term account strategy, deeply embedding within the client's business to ensure alignment with their overarching goals.
Spearhead the studio leadership team (partnering closely with the Group Creative Director and Executive Producer) and coach the broader account team to raise performance and consistency.
Drive commercial rigor within the account, including forecasting accuracy, complex deal structuring, and navigating major contract renewals.
Identify and resolve systemic delivery, resourcing, and operational challenges within the dedicated studio structure.
Act as the primary escalation point for high-stakes client situations and strategic expansion opportunities.
Partner with the General Manager to provide clear, actionable insights on account health, growth trajectories, and studio operations.
Strengthen executive relationships, acting as a trusted, consultative advisor to C-suite and senior client stakeholders.
Ensure consistent application of processes, workflows, and best practices within the dedicated studio team.
Drive continuous improvement in how the studio delivers, scales, and operates for the client.
12–18+ years of experience in agency, consulting, or client services leadership roles.
Proven ownership of revenue, retention, and growth for multi-million dollar, single enterprise accounts.
Experience managing, developing, and aligning cross-functional studio leaders (e.g., creative, production, and account management).
Strong commercial acumen, including complex contract negotiations, forecasting, deal structuring, and margin management for large-scale accounts.
Ability to operate at both strategic and operational levels, deeply embedded within a single major client's business context.
Strong executive communication skills with a track record of successfully advising and influencing C-suite stakeholders.
Experience identifying and resolving systemic operational challenges within dedicated or bespoke team structures.
Data-driven mindset with the ability to translate insights into strategic action.
Ability to influence cross-functional teams and align studio leadership toward a unified vision without direct authority over all disciplines.
Strong business judgment and poise in high-stakes, high-visibility client situations.
