The Billing Manager owns the group billing function across BHC’s multi-property portfolio. This role is responsible for the accurate, consistent, and timely billing of group, event, and corporate accounts, standardizing practices across properties while respecting each hotel’s brand standards and client relationships. The Manager reports to the Director of Finance and directly supervises the group billing team.
This position carries full management authority over the group billing operation: setting standards, managing team performance, making credit and exception decisions under portfolio-wide policy, and representing the function in finance leadership discussions. The role serves as the senior escalation point for billing inquiries and disputes that span properties and is accountable for the accuracy, client experience, and financial controls of every group invoice BHC issues.
JOB DESCRIPTION
Group Billing Operations and Invoicing
- Manage end-to-end group billing across all properties, including master account setup, folio splits, and direct billing arrangements.
- Oversee the reconciliation of group master accounts against contracts, banquet event orders (BEOs), and rooming lists prior to invoicing, coordinating with each property’s events and front office teams.
- Review and approve itemized invoices, including complex split billing across multiple cost centers, sponsors, or properties for multi-hotel events.
- Investigate and resolve billing discrepancies, disputed charges, and chargebacks, maintaining the discretion and professionalism expected of a luxury brand.
- Ensure detailed audit trails and documentation are maintained to support internal controls and external audits across the portfolio.
Credit, Collections, and Client Relations
- Review, approve, and where warranted grant exceptions to credit applications, deposits, advance payments, and direct bill arrangements under portfolio-wide credit policy, with authority to adjust credit limits and resolve disputes without escalation to the Director of Finance.
- Serve as the senior escalation point for meeting planners, travel agencies, and corporate accounts on billing inquiries and disputes that span multiple properties.
- Oversee group accounts receivable aging across properties and drive timely collections in partnership with each hotel’s credit and collections team.
- Partner with Sales, Catering and Events, and Front Office leaders at each property to ensure billing terms align with signed contracts and negotiated rates.
Standardization, Reporting, and Process Improvement
- Establish and enforce group billing policies, templates, and controls across properties to ensure a consistent client experience regardless of which hotel a client is billed from.
- Lead month-end close activities for the group billing function, including reconciliation of group revenue postings and variance explanations at both the property and portfolio level.
- Identify and implement process improvements and system integration initiatives to streamline group billing and reduce disputes portfolio-wide.
- Represent group billing operations in portfolio-level finance reviews and provide reporting to the Director of Finance on trends, risks, and outstanding balances.
Team Management and Training
- Directly supervise, develop, and evaluate Finance Coordinator, setting performance expectations, assigning workload, and providing regular feedback.
- Hire and onboard new group billing team members in partnership with People and Culture.
- Train and align front office and accounting teams across properties on consistent group billing procedures and PMS workflows.
- Build team capacity to support the portfolio’s growth, including new property openings and expanding event volumes.
QUALIFICATIONS
- Five or more years of experience in hotel accounting, group billing, or accounts receivable, with luxury or full-service hospitality experience required.
- Minimum of two years in a supervisory or management capacity over an accounting or billing function.
- Prior experience supporting multiple properties or a portfolio-level shared services finance structure required.
- Strong understanding of hotel folio structures, group contracts, BEOs, direct billing arrangements, and credit policy administration.
- Working knowledge of PMS platforms (Infor, Opera) and their billing and accounting modules across different property configurations.
- Demonstrated ability to establish and enforce standards, controls, and processes across multiple teams and locations.
- Excellent written and verbal communication skills, with the professionalism expected for direct client interaction on behalf of a luxury brand.
- Proficiency in Excel; experience with accounting systems such as Sage Intacct and ProfitSword.
- Familiarity with catering and event management software (Delphi, Salesforce for Hospitality) preferred.
- Certification in hospitality finance or accounting (CHAE) preferred.
- Bachelor’s degree in Accounting, Finance, Hospitality Finance, or a related field required.
PHYSICAL CAPABILITIES:
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
- Prolonged periods of sitting at a desk and working on a computer, including extended use of financial and PMS systems.
- Ability to travel periodically between BHC properties to review billing practices, meet with property teams, and support portfolio-level financial reviews.
- Ability to read, review, and process financial documents, invoices, and reports with sustained concentration and accuracy.
- Occasional standing and walking during on-property reconciliation work and audits.
- Ability to work extended hours during month-end close, year-end, and peak event periods as needed.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
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BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.
