Job Title
Group Leader IT/OT Service Experts
Job Description
The Group Leader IT/OT Service Experts is responsible for the people leadership, development, engagement, and performance management of a globally distributed team of Service Experts supporting Vanderlande's Airports customers.
The team consists of junior, medior, and senior professionals (~15-20 FTE) located across multiple international locations and time zones.
The role focuses on building a high-performing, motivated, and capable workforce while ensuring the right competencies, capacity, and career development opportunities are in place. The Group Leader works closely with Service Delivery Managers who are responsible for customer delivery, to ensure that the team can successfully meet customer commitments and business objectives.
Key Responsibilities
People Leadership
- Lead, coach, and develop a team of IT and OT Service Experts across multiple international locations.
- Create an inclusive, collaborative, and high-performing team culture.
- Ensure employee engagement, well-being, and retention.
- Conduct regular 1-on-1 meetings, performance reviews, and development discussions.
- Manage employee relations and provide guidance on people-related matters.
- Act as the first point of escalation for personnel-related issues.
Talent Management & Development
- Define and maintain clear career paths for Service Experts at different seniority levels.
- Support professional growth through coaching, mentoring and training programs.
- Identify skill gaps and create development plans to strengthen team capabilities.
- Promote knowledge sharing and continuous learning across regions and disciplines.
- Drive succession planning and talent development initiatives.
- Foster collaboration between international locations and create a "one team" mindset.
Planning & Resource Management
- Maintain visibility of team capacity, skill availability, and capability needs.
- Support recruitment activities, including interviewing, selection, onboarding, and integration of new team members.
- Work with Service Delivery Managers to align resource availability with customer and business requirements.
- Ensure the team is structured appropriately to support current and future service demands.
- Contribute to strategic workforce planning and long-term capability development.
Performance Management
- Set individual and team objectives aligned with organizational goals.
- Monitor performance and provide continuous feedback.
- Recognize and reward strong performance while addressing performance issues proactively.
- Drive accountability for quality, collaboration, and customer focus.
Qualifications & Skills
- Bachelor's degree in Information Technology, Engineering, Business Administration, or equivalent experience.
- Proven experience in people leadership within an IT service, technical support, or service operations environment.
- Experience leading geographically distributed and culturally diverse teams.
- Strong coaching, mentoring, and performance management skills.
- Excellent communication and stakeholder management abilities.
- Experience working in an international organization.
- Familiarity with airport, logistics, automation, or mission-critical operational environments is an advantage.
About Vanderlande
Vanderlande builds automated systems for airports and parcel logistics — managing baggage from check-in to reclaim, and sorting parcels across some of the world's largest delivery networks. A place to grow, with people who bring out the best in each other.
What we offer
In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.
This position offers a competitive salary range of € 5.665,90 to € € 7.689,43 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.
On top of your fixed salary, you’ll receive the following secondary benefits:
- 40 vacation days (20 statutory days and a flexible budget worth 20 days).
- Flexible working hours.
- A hybrid workplace (40% working from home and 60% in the office).
- A Health & Wellbeing budget worth €300/calendar year.
- Commuting allowance, including full reimbursement of travel by public transport.
- Working from home allowance.
- Collective pension scheme and discount on additional health insurance.
- On-site company health centres with a gym, physiotherapists and occupational therapists.
- Vanderlande Academy and training facilities to boost your skills.
- A variety in Vanderlande Network communities and initiatives.
- And a great company restaurant and coffee bar with barista.
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
Background screening
For this position it is possible that a background screening will be conducted. This screening can include checks such as verification of identity, qualifications or other relevant records, which may include criminal background or sanctions list checks, in accordance with our internal policies and applicable laws. Any job offer may be extended under the condition that the screening does not give reason to reconsider the hiring decision. Candidates will always be informed about the process and their rights before any screening is initiated.
