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San Francisco, California, United States
Hybrid
This role leads product strategy and execution across two of Turo’s most operationally complex and high impact product surfaces: trip and support experience. In this role, you’ll manage the product teams and KPIs for guest core experience, operational cost efficiency, and AI-powered support. You will partner closely with CX, Business, User Research, and Analytics teams, and represent this area in company-level planning and leadership forums.
Set and own product strategy for the end-to-end trip lifecycle - from building guest confidence post-booking through enabling convenient trip management, modifications, and host/guest communication.
Owning the customer journey when issues arise - including designing self-serve tools, enabling AI-powered support, and ensuring when customers need to connect to a live AI they are supported efficiently with automated, streamlined agent tools.
Directly manage and develop two product managers - setting roadmap priorities, coaching product judgment, and holding a high bar for how their teams frame problems and measure impact.
Build a shared discipline of rigorous experimentation and measurement across both the trip and support surfaces, with clear success metrics, clean instrumentation, and fast iteration cycles.
Partner closely with Operations, Analytics, Engineering, Design, and User Research to translate messy, ambiguous guest needs and agent pain points into a prioritized, sequenced roadmap.
Represent this product area in company-level forums, leadership groups, and planning sessions
8+ years of product management experience, including 3+ years directly managing and developing other product managers.
Experience owning core guest experience work measured by satisfaction, repeat-purchase intent, or retention. Bonus if you’ve worked on marketplace experiences connecting people, or digital experiences that facilitate physical interactions where real world conditions influence app design.
Experience owning a product area with a cost or efficiency dimension - you’re adept at defining guest experience quality metrics and P&L-adjacent metrics like support costs.
A track record with AI or automation-driven products, and the judgment to distinguish where AI creates real value from where it’s applied for its own sake.
Strong operational fluency: comfortable partnering deeply with Operations/CX teams, understanding agent workflows and constraints, not only engineering and design.
Proven ability to lead PMs by setting a clear vision, coaching judgment, and holding a high craft bar, while moving with speed.
Excellent cross-functional communication skills; you can represent this area credibly to senior leadership and translate technical and operational tradeoffs for a business audience.
For this role, the target base salary range in San Francisco is $204,000-$255,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.
Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursday. Turo considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Turo offers.
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Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at PeopleOps@turo.com.
Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities
We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.
Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.
Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.
Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.
Read more about the Turo culture according to Turo CEO, Andre Haddad.
Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.
Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.