Position Overview
We are seeking an experienced GSOC Program Manager to oversee our client's Global Security Operations Center program, providing strategic and operational leadership across all GSOC functions and teams. This role is responsible for overall program performance, team management, client relationship management, staffing, reporting, and ensuring consistent, high-quality service delivery. The GSOC Program Manager will serve as the primary client liaison and ensure the program continues to evolve in alignment with or client's global security requirements and business objectives.
The ideal candidate brings extensive experience managing large-scale GSOC programs, leading managers and distributed teams, managing enterprise client relationships, and driving operational excellence in complex corporate security environments.
This is a full-time, onsite position requiring five days per week at our client's Los Angeles office and offers a competitive benefits package.
Essential Job Functions
- Provide overall leadership and program oversight for the global GSOC, managing operational leadership to ensure effectiveness, accountability, and consistent service delivery across all functions.
- Oversee overall program performance, staffing, operational readiness, and service delivery, ensuring consistent 24/7 global coverage and adherence to established client expectations.
- Serve as the primary point of contact and relationship manager for the client, maintaining strong relationships with key stakeholders and senior leadership.
- Lead regular client meetings, Quarterly Business Reviews (QBRs), and executive presentations, providing updates on program performance, operational initiatives, challenges, and strategic objectives.
- Establish, monitor, and report on program KPIs, service-level expectations, operational metrics, and overall team performance.
- Manage incoming client requests and requirements, coordinating with internal leadership and operational managers to ensure timely execution and resolution.
- Manage program staffing requirements, including new position requests, recruiting coordination, backfills, personnel changes, and employee removals in partnership with the client and internal teams.
- Identify opportunities to improve operational efficiency, strengthen processes, enhance service delivery, and expand overall GSOC capabilities.
- Ensure effective communication and coordination across all GSOC functions, internal leadership, and client stakeholders.
- Proactively identify program risks, operational challenges, and service delivery gaps, developing and implementing appropriate solutions.
- Drive the continued growth and maturity of the GSOC program, ensuring alignment with evolving client requirements and global security objectives.
Required Skills and Experience
- 5+ years of experience in GSOC operations, corporate security, security program management, or a related field.
- 3+ years of experience managing large-scale security operations teams or enterprise security programs, preferably within global organizations.
- Demonstrated experience managing managers, supervisors, or team leads overseeing multiple operational functions.
- Proven experience serving as a primary client relationship manager for enterprise-level security programs.
- Experience managing staffing models, headcount planning, and resource allocation.
- Strong experience developing and presenting KPIs, operational reports, QBRs, and executive-level presentations.
- Exceptional communication, organizational, and stakeholder management skills, with the ability to engage effectively with senior leadership and operational teams.
- Ability to manage multiple priorities independently while maintaining accountability for program performance, client satisfaction, and service delivery.
