Guest Experience Representative, Kelowna (Winter 2026/27)

Why join CMH? 
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Things that are important to us:

• Safety as a cornerstone.

• Share our passion – every day.

• Always act with integrity.

• We work as a team.

• Aim for best.

• Balance our social, fiscal, and environmental responsibilities. 

Things that are important to you:

• The opportunity to build lifelong friendships with staff and guests from around the world.

• Working for a company that stands behind its mission, vision, and values.

• An inclusive and rewarding company culture where employees are valued and supported.

• Explore and work at a world-class mountain destination.

• Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.

• Work with hospitality professionals that take pride in providing a high-end guest experience.

• An opportunity to grow and learn in a work environment that promotes feedback and development.

• Discounts with brand partners and on CMH merchandise.

• Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.
 

Position Title: Guest Experience Representative, Kelowna

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Manager, Guest Logistics

Location of Work: Kelowna, BC

Job Status: Part Time, Seasonal from late-November to late-April

FLSA Status: Non-Exempt

Number of Positions: 4

Direct Reports: 0

Date of Last Review: August 2026

Desired Start Date: November 2026

Position Overview

The Guest Experience Representative supports all logistics related to the transportation of guests between key meeting points and CMH staging areas. This role requires a keen eye for operational details, and an ability to problem-solve and adapt to unforeseen circumstances. This role is positioned in multiple locations to support the guest transportation programs in Calgary, Kelowna, and Revelstoke..

The Personal Driver is a seasonal/part-time position. The CMH winter season runs from late November to end of April. This position calls for schedule flexibility throughout the operating season.

Essential Duties and Responsibilities

• Coordinate all exchanges and transfers to and from CMH staging areas and key meeting points.
• Perform administrative tasks pertaining to guest transfers and exchange day operations.
• Monitor and process guest and lodge communications related to transportation.
• Coordinate the on-coach food and beverage program.
• Act as a point-person for seasonal Coach Host staff accompanying guests on the coach.
• Follow-up on guest inquiries with a solution-focused mindset.
• Problem-solve logistical changes and impacts from road closures and delays.
• Create exceptional guest moments as the first and last point of contact for the CMH experience.

All employees will support the implementation of CMH health and safety and sustainability initiatives and participate in training and provide assistance as required during emergency response situations.

Minimum Qualifications

• Post-secondary education related to transportation and logistics, preferred.
• Practical, hands-on experience with logistics coordination.
• Experience with data entry, and a strong knowledge of Microsoft Excel, Outlook, and Word.
• Experience with high-end customer service.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders. Strong organizational skills, attention to detail, and strategic planning abilities are crucial. The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions. Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities. The role requires a trustworthy, goal-oriented, respectful, and self-directed individual who can navigate complex responsibilities. Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model.

Working Conditions

• Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business. 
• This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis. 
• CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.  

Compensation

A competitive hourly rate including vacation pay will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview. 

Benefits and Perks:

• Health and dental benefits.
• Group Savings Plan eligibility.
• Paid personal/sick days.
• CMH Ski Pass Program.
• IKON Pass Benefits.
• Pro deal affiliations with Brand Partners.
• Opportunities to heli-hike and heli-ski, as available.

**CMH is an equal opportunity employer**