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Los Angeles, California, United States
Onsite
USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values.
As the home for USC Trojans football since 1923, the Los Angeles Memorial Coliseum also plays host to concerts, international soccer matches, food festivals, and numerous other events. The Coliseum just completed a $315 million-dollar renovation that will usher in a new era of service as we continue to strive to be “The Greatest Stadium in the World.”
We are seeking a Guest Experience Representative (Seasonal) to join our rapidly growing team.
The Opportunity:
USC is collecting resumes of potential customer service/events applicants for future Los Angeles Memorial Coliseum positions. Your application will be kept on file for consideration as openings occur.
The Guest Experience Representative (Seasonal) position greets and assists visitors, answers questions, provides direction and appropriate information and performs clerical tasks, as assigned. The Guest Experience Representative (Seasonal) communicates effectively and maintains high standards of customer service during all transactions, responds to customer inquiries regarding building information, directions, and policies. The Guest Experience Representative (Seasonal) also assists staff with event-related calls and dispatch of personnel, incident resolution, meal ticket redeemable locations, events and general concerns. This position is also responsible for providing assistance to disabled guests, conducting internal ticket sales, and organizing and distributing meal tickets, radios, and equipment.
The Accountabilities:
Greet and assist guests by offering services, fulfilling special needs, and resolving conflicts. Listens effectively, communicates clearly, and always maintains a friendly demeanor.
Must have knowledge of the Los Angeles Memorial Coliseum. Know how to give directions, solve issues and be pro-active in finding solutions. Provides accurate facility information and exceptional customer service to all customers.
Must have patience to respond and assist confused or irate customers. Must be able to handle stressful situations in a calm and professional manner.
Answers phone lines and direct calls to proper staff member/department. Must report issues and concerns to appropriate staff immediately.
Operates “customer service window” and responds to customer inquiries, as needed.
Provide customers with disability services as needed and has knowledge of services within the disabled community.
Follows proper cash handling procedures regarding money and completes ticket reconciliation at the end of each shift. Receives and processes all cash counter, phone and meal ticket orders.
Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
The Qualifiers:
Minimum Education: High School diploma or equivalent combined experience.
Minimum Field of Expertise: Strong interpersonal and communication skills. Basic computer knowledge. Ability to work independently, prioritize and meet strict deadlines.
In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values.
What We Prefer:
Preferred Experience: Prior sales and customer service experience; ticketing sales.
The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us!
FIGHT ON!
The hourly rate for this position is $18.42. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.
Minimum Education: High School diploma or equivalent combined experience.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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