GUEST HOUSE MANAGER

Job Description:

• Weekly costs, stock take, taking and forecast is submitted every Mondays before 12N

• All Takings are banked on a weekly basis

• NO cash is to be used outside of the weekly petty cash system in place

• Supervisor and organise staff demonstrating leadership and personal commitment to the section.

• Monthly meetings are held as a requirement

• Supervise all employees ensuring all duties are concluded satisfactorily

• Integrity must be instilled to all employees

• All employees maintain ethical behaviour and above by the company policies

• Training for staff is conducted

• Provide Leadership in Safety supporting and encouraging Safety and Incident Free initiatives with in the Guesthouse in line with the department strategies and alignment with the company.

• Health and safety practices are evident in the guesthouse.

• Customer Service is provided promptly and according to the requirements and complaints from the customer.

• Regular room check and house inspection are carried out and documented on a weekly basis using the inspection form

• Customer feedback is used and completed

• Customer concerns are addressed by the personal visits to the location to address the issue and thereafter put in writing.

• Guest Accommodation is allocated as approved and rooms are prepared according to standards specified by the operations standards.

• Rooms are allocated fairly and promptly

• Guests abide by the rules including community rules

• Food orders are served on a timely basis

• No food shortages must be recorded at anytime.

• Maintenance is ensure by constant inspections and continued revisits within the guesthouse with actions completing maintenance requests.

• Maintenance issues are referred quickly and addressed promptly to the HR Manager

• ALL RBMs are followed up with the Building Department to be completed

• RBMs must be monitored and documented weekly.

• Guest files are maintained and are in order

• Files relating to the operation must be maintained and running

• All security issues are reported each Mondays before 10am and a running file is maintained.

• Financial files are completed and maintained

• All financial files are maintained up to 7 years.

To apply, please submit your resume and cover letter outlining your interest for this role.