Guest Service Associate (F&B Service)

Accountabilities:

• Welcome guests warmly and professionally, following established service standards and creating a positive first impression.
• Respond promptly and efficiently to guest questions, complaints, requests, and inquiries related to food and beverage services.
• Set up operating equipment before service and inspect linen, condiments, and other service essentials to ensure readiness.
• Maintain strong knowledge of all menu items, including dishes and special offerings, to provide accurate information and recommendations.
• Take guest orders when required, communicate menu specials, and ensure guest and hotel account charges are accurate and posted on time.
• Clear used chinaware, glassware, and silverware efficiently and reset tables to maintain smooth service for arriving guests.
• Identify opportunities to promote hotel facilities and increase sales through strong product knowledge and effective selling techniques.
• Coordinate closely with other departments to support productivity, cooperation, team morale, and consistently high guest service.
• Handle guest luggage courteously and efficiently and support room allocation and inventory requirements based on guest needs.
• Maintain familiarity with the property layout, including fire exits, elevators, and other important guest and safety areas.
• Monitor equipment and operational conditions, promptly reporting malfunctions, emergencies, hazardous situations, or suspicious activity to management.
• Help minimize breakage, pilferage, spoilage, and unnecessary resource consumption while promoting cost-effective use of operational resources.
• Follow all applicable occupational health and safety requirements, including established procedures, training, safe work practices, and reasonable management instructions.
• Take on additional responsibilities or temporary assignments as required to support smooth departmental operations.

Requirements

• Diploma or graduate qualification in hospitality, hotel management, food and beverage service, or a related field.
• Strong customer-service orientation with the ability to interact with guests in a professional, warm, helpful, and friendly manner.
• Knowledge of food and beverage service practices, including table setup, order taking, clearing, resetting, and guest account handling.
• Good knowledge of menu items and the ability to confidently explain dishes, recommend options, and communicate special offerings.
• Strong communication and interpersonal skills, with the ability to coordinate effectively with guests, colleagues, and other departments.
• Ability to handle guest complaints, requests, and inquiries calmly while working toward timely and satisfactory resolutions.
• Good organizational skills and attention to detail when managing service equipment, guest accounts, room-related information, and operational requirements.
• Ability to identify sales opportunities and use product knowledge and service skills to support revenue generation.
• Awareness of workplace health and safety practices, emergency procedures, and responsible handling of operational equipment.
• Flexible and dependable approach, with willingness to take on additional duties and adapt to changing operational requirements.
• Ability to work effectively as part of a hospitality team in a fast-paced, guest-focused environment.

Benefits

• Opportunity to develop hands-on experience across food and beverage service and broader guest-service operations.
• Exposure to professional hospitality standards, guest relations, service procedures, and hotel operations.
• Opportunities to strengthen communication, customer-service, teamwork, problem-solving, and sales skills.
• Experience working cross-functionally with multiple hotel departments in a collaborative operational environment.
• Opportunities to develop product knowledge and hospitality service expertise through daily guest interactions.
• Training and development opportunities to support professional growth within the hospitality sector.
• Inclusive workplace culture focused on welcoming and developing diverse talent.
• Opportunity to build a long-term hospitality career in a dynamic, international hotel environment.