Full-Time Front Desk Agent - Afternoon or Evening Shift - Fairfield Inn & Suites Herndon

We are seeking a Front Desk Agent to deliver a warm, professional, and well-coordinated welcome to every guest. In this role, they will manage the check-in and check-out process, respond to guest requests promptly, and maintain accurate records in a structured, service-focused environment.

Core Responsibilities

• Welcome guests, complete check-in and check-out procedures, and answer questions about the hotel, services, and policies.

• Handle calls, messages, and guest requests with a helpful, clear, and timely approach.

• Maintain accurate records of reservations, payments, incidents, and system updates.

• Coordinate with housekeeping, maintenance, and other teams to address guest needs efficiently.

• Follow established procedures for cash handling, identity verification, documentation, and policy compliance.

• Resolve day-to-day situations with sound judgment, composure, and attention to detail within hotel guidelines.

Required Skills & Abilities

• Strong customer service focus and a courteous approach with guests and internal teams.

• Ability to work within defined processes and maintain accuracy in administrative tasks.

• Comfort shifting between guest-facing service, internal coordination, and request follow-up.

• Strong verbal and written communication skills.

• Ability to adapt to a fast-moving environment without losing quality or accuracy.

• Attention to detail in documentation, payments, and information updates.

Other Requirements

• Previous experience in front desk, hospitality, customer service, or similar roles.

• Availability to work shifts, including weekends and holidays, based on operational needs.

• Basic familiarity with reservation systems, cash handling, or administrative tools.