Guest Services Agent

Job Description:

Are you up passionate about supporting residents? Join one of the largest privately owned real estate companies in North America and grow your career with us. With mentorship, a progressive culture, and clear paths to advancement, ONNI is a place to build your future — not just hold a job. Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As a Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity!  It may be everything you've been looking for.

ONNI Group is hiring a Guest Services Agent in Los Angeles.

Onni Group (onni.com) is one of the largest privately owned real estate companies in North America. For over half a century, we’ve been building communities for people to live, work, and play — spanning real estate development and construction, commercial property ownership and management, hospitality, and a growing presence in venture capital and technology. Our expertise reaches across major North American cities including Los Angeles, Seattle, Chicago, Phoenix, Toronto, and Vancouver. To date, we’ve developed, built, and now own or manage well over 50 million square feet of residential, office, retail, and industrial space — including more than 15,000 homes and 11,200 rental apartments — with another 28 million square feet underway across our markets. Employing thousands of people across North America, Onni continues to diversify beyond our real estate roots, including through Grey Owl, our technology company delivering managed IT, AI-driven security, and smart building solutions to commercial properties across North America.

In 2009, Onni entered the hospitality space with Level Hotels & Furnished Suites, and our portfolio has since grown to various hotels in Vancouver, Chicago, and Seattle, with plans to add and grow more. We’ve also expanded into dining, with restaurant concepts including Capo & The Spritz and Solette in Vancouver and Chicago, Fora in Chicago’s Fulton Market, and Dialtone, our coffee-by-day, wine-by-night concept.

At Onni, you’ll learn from experienced professionals across every part of our business, take on real responsibility early, and have clear room to grow — whether your path is in commercial real estate, hospitality, or the technology and innovation shaping what comes next.

Perks & Benefits:

Competitive pay and a comprehensive benefits package: Benefits include health care, including a $0 premium health care plan, dental care, vision care, health savings account, flexible spending account, life insurance, short-term disability, long-term disability, accident insurance, hospital indemnity, critical illness, pet insurance, and a 401(k) plan with an employer match. In addition, we offer:

• 3 weeks PTO 
• Annual education allowance of up to $1,000 
• Referral program 

• Residential housing discount after 1 year of continuous employment 
• Friends and family rates for our Hotel Properties throughout the company 

What Will You do?

• Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
• Administers check-ins and check-outs.
• Coordinates the delivery of mail, messages, and packages.
• Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
• Provides a wealth of information to guests on various matters such as transport and restaurant advice.
• Diffuses conflict or tense situations with residents, prospects and/or guests.
• Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services
• Coordinates Elevator reservations for Residents: move in, move out, delivery
• Assists in a timely manner with all phone calls and emails from Residents and guests
• Recruits Partners for our Onni Rewards program and continuously updates Residents
• Ensures cleanliness and upkeep of amenity spaces by completing Property Walks
• Maintains Service of Resident Lounge Coffee Machines and supplies
• Refers multiple services (Housekeepers, dog walkers, etc.)
• Assists with packages, auditing, dry cleaning and perishable arrangements.
• Plans and brainstorms Resident events with Concierge, Resident Services and Property Management
• Provides administrative duties as needed.
• Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management
• Performs other duties as required

What You Bring.

• High School Diploma
• College Courses in Property Management or related field, preferred
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints  
• Excellent oral and written communication skills
• Ability to work in very high paced work environment and excellent interpersonal skills
• Must be professional, team-oriented and possess good work ethics
• Excellent organizational and time management skills
• Attention to detail and ability to work on multiple projects simultaneously
• Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups
• Must have a flexible schedule with the ability to work weekends, holiday and/or overnight.

Onni Properties, LLC (“Onni”) will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

These job duties are:

• Coordinates the delivery of mail, messages, and packages.
• Diffuses conflict or tense situations with residents, prospects and/or guests.
• Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fai Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/

Salary Range:

$20-21

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.