Guest Services Representative (Lost & Found) - Winter 26.27 Seasonal - Part Time

Steamboat- Ski Town, U.S.A. ®  is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. 

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• Discounted skiing and riding for friends and family of eligible employees*
• Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees*
• Free regional bus pass 

*Click HERE for more information on our employee benefits! 

For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY

If you are proud to live in Steamboat Springs and love to share that joy-please consider a position as a Guest Service Representative/Ambassador! This is a mostly indoor position, and the ability to ski/ride is not required but would be beneficial. There are daily rounds throughout the base area to pick up items.

Shift Schedule: Mondays and Tuesdays from 7:45am to 5:00pm

ESSENTIAL DUTIES

• Share the Steamboat Dream
• Provide exceptional guest service by anticipating and exceeding guest expectations in the friendliest and most helpful manner possible
• Greet and assist guests in a courteous and professional manner
• Open/close Lost & Found department
• Document guest and employee misplaced, lost and stolen personal items and equipment in online computer database
• Answer Lost & Found phones and emails and promptly respond to messages daily
• Document found items in online computer database(Reclaim Hub)
• Match reported lost items and found items with rightful owners
• Return lost items in-person and through mail carriers
• Properly dispose of found items through recycling, donation and destruction after retention period expires in accordance with SSRC written protocol
• Provide up to date product information to our guests
• Other duties as assigned

REQUIRED QUALIFICATIONS

• Willing to work two (2) days per week, Mondays and Tuesdays. Fixed schedule throughout the entire winter season.
• Ideal candidate must be a detail-oriented problem solver who enjoys a challenge/mystery 
  Strong organizational skills and ability to work in a fast-paced environment
  Proficient computer skills, including email, web browsing, and Microsoft Word 
• Knowledge of operating smartphones and GoPros/cameras 
• Ability and willingness to learn and develop proficiency with RTP sales system, Reclaim Hub, and any other necessary technology 
  Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards 
• Strong communication skills and customer service experience
•  Excellent written and verbal communication in English, second language experience helpful 
• Humility, empathy and drive to help others
•  A cheerful, friendly, outgoing and enthusiastic attitude
•  Work well and cooperatively in a team environment
• Adhere to all safety policies
• Previous experience with SSRC or comparable Steamboat community experience, preferred
• Local knowledge and familiarity with Steamboat, its history and surroundings, preferred
• Excellent written and verbal communication in English

EDUCATION REQUIREMENTS

• High school diploma or GED equivalent

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total compensation package for employees. Other rewards may include many region-specific benefits.

Steamboat Springs area base hourly pay range: $18.50 - $20.00 per hour

PHYSICAL REQUIREMENTS

• Willingness to work outside in all winter weather conditions
• Lift and carry minimum 30 lbs.
• Must be at least 18 years of age
• Must be able to walk, stand, and sit for long periods of time

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski & Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Steamboat Ski & Resort Corporation or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is located in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Steamboat Ski & Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski & Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.