Hard Services Manager, Operations

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Hard Services Manager - JLL

What this job involves: The Hard Services Manager on 1st shift will support one of JLL's premier bio-pharmaceutical clients in Princeton, NJ. This is a perfect opportunity for a Crew team lead, Chief Engineer, or Facility Operations professional. They will manage a small team of maintenance technicians and support the Hard Services Manager in ensuring that the client' buildings are well maintained and maintenance issues are addressed. Additionally, this position will provide facilities and project management support including building inspections, work order creation, vendor engagement and setup, field walks, quality assurance and associated reporting and follow up as necessary. Candidates must have the proven ability to work without direct day-to-day supervision and support team efforts to ensure the client receives a first-class customer experience.

 

What your day-to-day will look like:

• Ensure client satisfaction by providing a seamless interface into client organization and demonstrate leadership, responsiveness and creativity.

• Lead and supervise staff including hiring, training, performance management, and development.

• Identify the maintenance objectives and incorporate into a documented plan that includes preventive, predictive and reactive maintenance procedures with the appropriate use of any and all CMMS systems.
• Monitor service level guidelines (SLG's) weekly to identify potential off-track areas and plan corrective actions accordingly.
• Oversee the day-to-day facility operations including but not limited to maintenance, repair, project management.
• Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience.
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
• Routinely inspects building to ensure suppliers are meeting contractual agreements.
• Assists in the completion of the building audits.
• Reviews, prioritizes and determines activities required for completion of a work order (WO) and works with suppliers to ensure complex work orders are planned and executed on time.
• Recommend continuous quality improvement practices and look for business efficiencies.
• Provide quality analysis of customer feedback on an ongoing basis.
• Develop effective response plans and implement per the plan.
• Assist with the development and implement the annual management plan for areas within the scope of responsibility of the position. 

• Assist in support of construction projects as required. 

Required Qualifications:

• Bachelor’s degree or equivalent work experience in facilities and engineering operations.

• 10 years facilities maintenance experience in a corporate environment or IFM provider

• 7+ years of technical experience in building engineering with a strong background in technical aspects of mechanical and electrical equipment. 
• 2+ years of experience managing maintenance professionals
• Building Automation Systems experience
• Superior customer service, team player who builds and maintains relationships. 
• Demonstrated leadership abilities and organizational skills. 

• Strong communication and interpersonal skills. 

• Strong supervisory skills with the ability to coach, mentor and train. 

• Effective use of technology and tools such as SharePoint and Microsoft Office Suite, including proficiency in Excel and PowerPoint. 
• Experience with Union workforce

Preferred Qualifications:

• GxP operational experience
• Strong building systems knowledge, preferably with Corrigo/Maximo CMMS and building management systems experience

Location: Princeton, NJ

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

100,000.00 – 130,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Princeton, NJ

Job Tags:

People Management

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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