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The HCM Technical Developer will serve as Pye-Barker Fire & Safety’s hands-on technical resource for supporting and developing enterprise HCM systems. This position focuses on technical execution, troubleshooting, configuration, and system development work.
This position is ideal for a strong HCM technical professional who loves hands-on technical work and problem solving. The role emphasizes technical depth, hands-on execution, and working in the weeds on complex technical problems. Success requires solid technical expertise in HCM systems, strong problem-solving skills, and the ability to learn new platforms quickly.
HCM System Operational Support
- Serve as a technical resource for operational support of enterprise HCM system(s); handle tier-1 and tier-2 technical troubleshooting, user support, and operational issues
- Manage day-to-day HCM system configuration changes, user account management, security access, and system maintenance
- Develop and maintain HCM reports and dashboards; respond to ad-hoc reporting requests from HR leadership
- Troubleshoot integration issues with other enterprise systems (payroll, benefits, BI platforms)
- Create and maintain internal technical documentation and knowledge base
- Escalate complex issues to system vendors or implementation partners as needed; coordinate resolutions
HCM Technical Development & Troubleshooting
- Participate in technical design, configuration analysis, testing, and troubleshooting for HCM system projects and enhancements
- Contribute technical analysis, configuration recommendations, and validation support for system development work
- Identify, troubleshoot, and resolve configuration and technical issues independently
- Support data analysis, integration development, and technical validation activities
- Develop technical expertise in HCM system architecture, configuration, integrations, and data structures
- Document technical solutions, configurations, and lessons learned
- System Maintenance & Optimization
- Monitor HCM system health and performance; identify and resolve technical issues
- Support system maintenance, patches, and upgrades as needed
- Contribute to optimization recommendations for system efficiency and user experience
- Maintain current knowledge of system capabilities and best practices
Experience & Technical Expertise:
- Bachelor’s degree in Computer Science, Information Technology, related technical field, or equivalent professional experience
- 4-6 years of hands-on HCM system technical experience (configuration, customization, troubleshooting, reporting)
- Demonstrated experience with enterprise HCM systems (Workday, Oracle HCM, SuccessFactors, PeopleSoft, or similar platforms)
- Experience with HCM system integrations (APIs, middleware, data architecture)
- Solid understanding of HR business processes, data structures, and payroll/benefits concepts
- Experience troubleshooting complex technical issues and working independently to resolve problems
Foundational Capabilities:
- Strong technical problem-solving skills; comfort working in the weeds on complex technical problems
- Ability to learn new systems quickly and operationally
- Ability to manage multiple technical workstreams and changing priorities
- Clear written and verbal communication; ability to document technical issues and solutions
- Collaborative mindset; ability to work effectively with vendors, partners, and business stakeholders
Required Skills & Competencies
- Technical Problem Solving: Strong analytical skills; ability to diagnose and resolve technical issues independently; comfort debugging complex configuration problems
- Hands-On Execution: Prefer to work in the weeds; excited by technical work and troubleshooting; not seeking management or strategic roles
- HCM Technical Depth: Solid configuration knowledge of enterprise HCM systems; understanding of data model, security, and integration architecture
- Learning Agility: Ability to quickly learn and work with new HCM platforms; comfortable working in technical ambiguity
- Communication: Clear communication with technical and non-technical stakeholders; ability to document configurations, issues, and solutions
- Attention to Detail: Configuration work and data quality are critical; ability to catch errors and maintain rigorous standards
- Technical Focus: Excited about developing deeper technical expertise in HCM systems; prefers hands-on technical work over management or strategic responsibilities
Preferred Qualifications
- HCM platform experience (Workday, Oracle HCM, SuccessFactors, or others)
- Exposure to fire/safety or security services industry HR practices
- Agile or iterative project experience
Other Duties
- Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy
- Some travel may be required
Physical Requirements
While performing the essential functions of this job, the employee is regularly required to sit, use hands to type and handle equipment, and communicate effectively via phone, email, and video conference. The work requires technical focus and attention to detail. The role is compatible with remote or hybrid work arrangements.
Career Path
This role is positioned for someone who values deep technical expertise and hands-on problem-solving. The person who excels in this role can continue developing specialized technical expertise in HCM system configuration, troubleshooting, integration, data architecture, and reporting. This is a career path for technical professionals who prefer hands-on work and solving complex technical problems.
Benefits and Perks:
- Excellent pay
- Medical, dental, vision
- Company paid life insurance
- Company paid short-term disability
- 401K with employer match
- Paid vacation and company holidays
- Training and Career Development
- Company vehicle (if job applicable)
- Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
Our Commitment:
Pye-Barker is built on four core values – customer-bias, trust, respect, and commitment – that serve as the north star for how we conduct business within our community and across our branches. As a group, we promise to do what’s right by our customers, community, and one another, each and every day.
Our EEO Statement:
Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.
