Head Investor Services - CIB Transactional Banking

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Belonging at Absa

Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job Summary

Lead the Custody and Investor Services business at Absa Corporate and Investment Banking. Bring together deep securities services expertise, commercial leadership and a commitment to client service to shape a competitive custody proposition for domestic, regional and global clients.

In this leadership role, you will set strategic direction and take accountability for the financial and operational performance of the Custody Services business. Your remit spans clients, industry engagement, operations, service delivery, products and sales—combining end-to-end business ownership with the opportunity to strengthen our competitive advantage.

You will contribute to Absa CIB’s Transactional Banking division, which supports corporate and institutional clients throughout their operational life cycle. This opportunity is suited to a custody and trustee business leader who combines technical depth with experience managing large banking profit and loss portfolios, developing products and leading teams.

Job Description

Key accountabilities will include the following;

Operational Excellence – Efficiency and Customer Service

• Lead efficient, high-throughput custody operations across equities, bonds, money markets and corporate actions, together with trustee services covering fund accounting and mandate compliance.
• Deliver a unified, consistent custody proposition that meets the needs of domestic, multi-domestic, regional and global clients.

 

Leadership and Performance Management

• Use performance scorecards to set direction, identify emerging challenges and act promptly on negative trends. Coach and develop colleagues, build key talent, share best practice and strengthen teamwork while engaging senior stakeholders.
• Shape a team culture that connects a positive colleague experience with excellent customer service and strong financial performance.

 

Product Management

• Shape an insights-led product proposition that supports CIB’s strategy and responds to clients’ evolving needs
• Own the long-term commercial viability of the product, including distribution and middle- and back-office capabilities. Drive revenue-enhancing and efficiency programmes that optimise costs, respond to market needs and improve the customer experience.
• Lead centres of product excellence and innovation, anticipating market developments and product trends.
• Lead product management across design, development and go-to-market execution, and oversee compelling, commercially viable propositions throughout the product life cycle.

 

Control

• Maintain a robust, compliant control environment that balances risk appetite and customer demand with the business’s growth ambitions and CIB’s financial and balance sheet objectives.

 

Send in your CV if you meet the above and below requirements:

• A relevant bachelor’s degree; a postgraduate degree will be advantageous.
• 15 years of technical and over 5 years people management experience.
• Experience in product management.
• Product development experience, supported by a thorough understanding of market instruments and the custody and trustee business.
• Experience managing large profit and loss portfolios in a banking environment.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)