Head of Client and Broker Engagement, New Zealand

Join us as the Head of CBE, New Zealand to play a key leadership role that will drive business growth.

AIG is a value-led business, that cares for how we achieve business outcomes. Focusing on doing what’s right, setting the standard, taking ownership, winning together and being an ally. We’re looking for leaders that foster inclusivity, are client-centric and accountable to the team for results.

Make your mark in Client and Broker Engagement

Our Client and Broker Engagement (CBE) team manages AIG’s major client relationships across all product lines, as well as driving new business activity. The team serves major clients and broker partners through an elevated, personalized experience – our client-centric framework drives a consistent experience and best practice, while allowing flexibility to meet the client’s needs.

How you will create an impact

Reporting to the Country GM, and with a matrix report to the Head of Client & Broker Engagement, APAC, you have responsibility for managing the broker channel and client engagement.

This is critical to ensure AIG executes a clearly defined go-to-market distribution strategy to deliver sustained growth by segment and that we deliver on, and articulate a compelling value proposition to clients, colleagues and brokers, working in partnership, driving revenue growth and leveraging data and analytics.

Key responsibilities will include but no limited to:

• You will be responsible for developing and executing AIG’s broker distribution strategy. Working with defined brokers to develop profitable retention and growth strategies, including:
  • Product, industry or segment initiatives in alignment with Profit Centre Risk Appetite
  • Broker segment driven initiatives with Global, International and key National Brokers
  • Account targeting and pipeline management initiatives
  • Broker service and engagement plans incl. regular business review meetings
  • Joint marketing initiatives including conventions and seminars
• Responsible for client stewardship, you will develop and execute strategies which improve client retention and penetration, including:
  • Relationship management with key clients
  • Client seminars, conferences and other strategies to maximise client interaction
• You are responsible for promoting AIG’s Multinational value proposition to clients and Brokers
• Responsible for developing and executing strategies which develop and bolster AIG’s brand with brokers and clients, develop and promote our unique selling points or differentiation and demonstrate our expertise, particularly in respect of Commercial Lines
• You are responsible for ensuring that respective Profit Centres follow regionally mandated best practices in the sales process, specifically including use of analytics such as Salesforce and D&B.
• Your operational responsibilities extend to creating and managing an inclusive relationship with colleagues in other departments, including Claims, CSG, FP&A, O&S, Legal, and any other service centre, furnishing them with such assistance as is required to enable them to perform their functions.
• You are responsible for ensuring that your staff are competent in their role, aware of their responsibilities, and receive appropriate training and development both from yourself, HR initiatives and/or external sources to be able to execute their duties. Your personnel responsibilities include, but are not limited to:
  • Ensure personnel are aware of their responsibilities and adequately trained to execute them.
  • Supervise personnel to ensure they are fulfilling their responsibilities
  • Implement governance procedures to prevent personnel from failing in their duties.
  • Source and develop talent within your function to ensure adequate succession plans
  • Coordinate technical and professional development in conjunction with HR and other providers.
  • Set KPIs and conduct performance reviews.
• You are responsible for driving connection between Products, Claims and Engineering to deepen our broker and client relationships. This includes leveraging existing relationships for enhanced outcomes.
• You will be expected to chair or sit on various committees, such as the Local Producer Compensation Committee (LPCC), Product Governance Committee.

What you’ll need to succeed

• Strong insurance industry experience, including frontline underwriting or broking.
• Has deep industry and market expertise, analysing trends and making decisions that lead to sustained profitable growth
• Sets and executes clear and robust business strategies aligned with AIG's global goals.
• Builds strategic relationships and alliances with key external stakeholders, influencing decisions to advance the organization's objectives and enhance the growth potential of the company.
• Represents the AIG brand internally and externally with conviction, energy and commitment. Builds trust and confidence in the future of AIG
• A values-led leader with an unquestioned reputation for integrity and ethics. A strong character that will inspire the trust of others, both internally and externally.
• Solid understanding of insurance management information reports and accounts
• Additional experience in sales, business development or marketing preferable
• Strong financial acumen; able to anticipate, identify, and explain the financial implications of decisions

Ready to lead by example? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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Functional Area:

SM - Sales & Marketing

AIG Insurance New Zealand Limited