Head of Client Success (East Cost candidates only)

About the Role
Up to now, Client Success and upselling existing clients has been performed by the CEO and others on the Go To Market team. Now that we have over a dozen enterprise clients and growing fast, Safari AI needs a dedicated leader to help these existing clients succeed and take full advantage of the platform. This first CS leader should be located on the east coast (for client travel reasons) and will report to and work directly with the CEO. We welcome senior CS managers, Account managers, and top-tier management and transformation consultants to apply.

Requirements for the Role

• Mandatory #1: Track record of making enterprise clients insanely happy by being the main point of contact in relationships
• Mandatory #2: You can point to specific value created and show how you calculated ROI for clients
• AI-first: We expect you to be currently be using and utilize as many relevant AI tools available to leverage your time and 'multiply yourself'
• Fast technical learner: eager to learn about new technologies and how they can be applied to legacy industries
• Experience crafting, soliciting and communicating ROI, Payback Periods, and other financial performance metrics
• Proven ability and willingness to serve clients in a variety of industries, not just one vertical
• Excellent written and verbal communication skills
• Willingness to travel for client QBR's and conferences
• Experience building and managing a team a plus, but not required

What Safari AI offers

• An opportunity to shape an early-stage AI startup and revolutionize how businesses improve speed of service and optimize operations
• Professional growth at a fast-growing, venture-funded startup with proven founders
• Competitive salary and meaningful equity for founding team leaders
• Unlimited vacation days
• Generous health benefits (Health, Vision, Dental)
• 401k contributions enabled