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København, Region Hovedstaden, Danmark
Hybrid
What makes Us, Us
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!
At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
If you like what we’re saying, keep reading!
Why this role is important for us
As a global leader in our space, SimCorp is on a journey to transform from a traditional enterprise software company into a technology-enabled services business, while sustaining our track record of double-digit, highly profitable growth. Connectivity Services is one of the fastest growing parts of this journey — it is the operational backbone that connects SimCorp with our clients’ ecosystem of asset servicers, counterparties, market utilities, fintech partners and trading venues. We are now recruiting for a Head of Connectivity to build and scale the teams that make client onboarding faster and more efficient, and that keep our clients running smoothly around the clock.
This is a fast-growing area of the business, and the team will be built up from the ground to support an expanding client base with connectivity, integration, and production support capabilities that can be applied consistently and repeatably across all clients.
As a Head of Connectivity, you will be a key member of the Leadership Team, reporting directly to Head of SMBS Value Stream.
What you will be responsible for
Build and grow the Connectivity Services team to keep pace with SimCorp’s fast-growing business and increasing client volumes
Drive faster, more efficient client onboarding by building up team capacity and capability
Scale up production support to deliver 24/5 coverage, ensuring operational continuity for clients around the clock
Build repeatable, scalable processes and apply them uniformly across all clients to drive consistency, quality, and efficiency
Establish and drive a continuous improvement culture: monitor SLAs and operational metrics, identify trends, and take proactive action to close gaps and lift performance over time
Own and manage 3rd party engagements relevant to Connectivity Services, ensuring vendors and partners deliver to the standard our clients expect
Act as the senior escalation point for client issues within Connectivity Services, ensuring timely resolution and clear communication
Support the commercial organization in pipeline development, providing input on connectivity scope, feasibility, and delivery approach for prospective clients
Collaborate closely with Product Management to ensure the connectivity solution roadmap reflects client and operational needs
Manage resources (people, budget, time) effectively to ensure outcomes are delivered on time and within budget
Identify, assess, and mitigate risks that could impact team performance or delivery
What we value
10+ years of experience delivering services to clients who consume mission-critical, enterprise software
People leadership experience and a proven track record of building and scaling high-performing teams
Domain experience within capital markets and its ecosystem for the Buy Side
Experience managing production support operations, ideally including extended-hours or shift-based coverage models
Solid track record designing and implementing repeatable, standardized operational processes across a client base
Experience managing third-party / vendor relationships and engagements
Comfortable operating as a senior escalation points for client-facing issues
Established experience collaborating with Commercial, Product Management, and Operations functions
Solid understanding of the technology industry and the fundamentals of a SaaS business
Technical fluency in integration methods and messaging protocols is an added advantage
Well-developed analytical and problem-solving skills, with the ability to balance day-to-day detail without losing sight of the bigger picture
Great collaborative skills, highly motivated, and result-oriented
Benefits
Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid model. And opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.
For Poland Location
Compensation ranges are being disclosed at the initial stage of candidate engagement.
Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career
For Italy only:
The salary range for this position is between EUR 86 000 and EUR 130 000 in base compensation, under the CCNL Commercio framework. Additionally, employees are eligible to benefits including health care, leave, and retirement plans. Total compensation, including possible bonuses, may vary depending on role, location, department, and individual performance.
Next Step
Please send us your application in English via our career site as soon as possible, we process incoming applications continually.
Please note that only applications sent through our system will be processed.
At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.
If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.
We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.
Who We Are
SimCorp is a leading provider of investment management solutions to the world’s largest asset managers, fund managers, asset servicers, pension and insurance funds, wealth managers, banks and sovereign wealth funds.
Here you will get to work with skilled and collaborative colleagues. We are more than 4,000 employees from 50+ nationalities working at supporting our 200+ clients across the globe.
We celebrate multiple approaches and points of view, together we are building a culture where difference is valued. You will be part of a thriving team and a company that continues to grow, offering a lot of stimulating and interesting opportunities.
Visit our career pages to learn why other people choose to work at SimCorp: www.simcorp.com/career
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