Head of Engineering - Customer Enabling Technology

ABOUT THE JOB 

NAB Vietnam is looking for an excellent Head of Engineering for Customer Enabling Technology (CET) with strong leadership experience to drive the engineering standards and capabilities across our exciting products. This includes Customer Onboarding and Mastery, Financial Crime and Fraud Technologies. As the Head of Engineering, you will own the implementation and the ongoing operations of an IT asset roadmap, support strategy definition, and be responsible for leading and motivating a multi-disciplinary team of dynamic, highly skilled technical team leads and individuals. 

YOUR RESPONSIBILITIES 

• Translate the Customer Onboarding and Mastery, Financial Crime and Fraud’s strategic ambitions into an integrated roadmap for strategic execution, and drive this from shaping through to delivery 

• Lead multiple engineering teams across Customer Onboarding and Mastery, Financial Crime and Fraud Domains to drive outcomes – hence Domain knowledge of these areas is desirable. 

• Work closely with the business teams, product owners to validate requirements before and after delivery through showcases and Day 2 production monitoring 

• Own not just the build, but the runtime of applications in production through active operational support, clearly defined support model with engineers proficient in site reliability engineering 

• Own and lead the efforts of cyber security updates such as keeping software currency versions up to date, patch infrastructure every sprint 

• Oversee investment delivery across CET to maintain alignment between Domains, ensure investment is spent effectively, and provide insights on effectiveness and prioritisation of spend 

• Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time. 

YOUR SKILLS AND EXPERIENCE 

• Proven people leadership and coaching skills, with the ability to bring out the best in those around you and enable the success of others 

• You’ll bring capabilities to build teams from scratch, nurture their careers, create and lead the vision end to end for Business outcomes 

• Deep experience in the Australian and/or global banking markets, with detailed knowledge of operating practices, business models, market challenges, best practices and competitive dynamics 

• Passion for Financial Crime, Fraud or Customer Onboarding and keeping customers safe 

• Proven capability in managing complex stakeholder relationships, supporting senior leaders to shape their thinking whilst facing into challenging topics 

• A demonstrated track record of business execution and program delivery, coupled with tenacity and resilience to navigate challenges whilst remaining on schedule 

• Practical communication skills to translate needs at a strategic and operational level internally and externally, making effective decisions and balancing client, business, and stakeholder needs 

• You’ll have gravitas in senior leadership forums across NAB, and will be able to quickly secure the trust and respect of executive peers and new and existing stakeholders 

• Deep thought leadership that secures business leaders’ sponsorship to achieve business objectives 

THE BENEFITS AND PERKS 

We appreciate and reward our NAB Vietnam full-time colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of benefits. 

1. Generous compensation and benefit package  

• Attractive salary  

• 20-day paid annual leave and 7-day paid sick leave 

• 13th month salary and Annual Performance Bonus 

• Premium healthcare for yourself and family members 

• Monthly allowance for team activities 

• Premium welcome kit and occasional gifts of appreciation 

• Extra benefits on your work anniversary 

2. Exciting career and development opportunities   

• Large scale products with modern technologies in banking domain 

• Clear roadmap for career advancement in both technical and leadership pathways 

• Access to digital learning platform such as Udemy 

• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP) 

3. Professional and engaging working environment   

• State-of-the-art & modern Agile office 

• Food and beverages in the office pantry 

• Employee Assistance Program to improve your physical and mental health 

• Annual team activities and company events 

• A solid and talented team behind you – great people who love what they do 

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE 

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. 

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process. 

CLOUD-FIRST  

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!