**Role**: Head of Execution - Field Operations
**Location**: Delhi NCR / Field-Heavy
**Reporting To**: CEO / Founder
**Type**: Full-time
**Overview**:
We are looking for a discipline-first Head of Execution - Field Operations to run our battery installation process end-to-end — with 100% accountability. This person will lead technician teams, enforce SOPs, ensure fast + flawless installs, and escalate only when needed. **Your job: zero excuses, zero rework.**
**Key Responsibilities**:
* Plan daily installations: technician assignment, route planning, material readiness
* Enforce 100% compliance with onboarding SOP (photos, forms, checklists)
* Track and improve core KPIs: FTR (First Time Right), TAT, Compliance
* Hire, train, and manage field team (technicians, coordinators)
* Conduct regular audits and shadow installs to monitor quality
* Own daily and weekly field ops reporting
* Resolve customer complaints and escalate only if required
* Work closely with the CRM/Tech team to digitize field processes
**Ideal Profile:**
* 5–8 years in operations leadership roles (EV, lending, logistics, solar installs)
* Has led 10+ blue-collar field staff with discipline
* Proven record of enforcing processes in tough environments
* Field-ready: Hindi-speaking, mobile, doesn’t hide behind dashboards
* Bonus: understands battery fitment, basic vehicle electronics, or EV safety protocols
**KPIs:**
* FTR: 100% of installs right the first time
* Compliance: 100% form + photo documentation
* TAT: <3 hours per install
* Install plan vs actual achieved
* Customer satisfaction (complaint-free %)
**Please fill this google form to apply.** - https://forms.gle/Qs2e5q5ycZ9Ab5FJ8
Visa sponsorship is not available for this role.
