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Sydney, New South Wales, Australia
Hybrid
At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better together.
What We Do...
Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.
That’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry that never stands still.
About the Head of Growth Role...
Build the future of agentic hotel commerce. Imagine a hotelier setting a goal, working with intelligent agents to turn it into action, and staying confidently in control. Find the moments that attract, convert and retain customers, and make them better, turning trials into lasting value. This is a hands-on role for a growth leader and builder who is passionate about analysing, prototyping and running experiments at scale, with AI, to deliver direct commercial impact.
SiteMinder helps hoteliers attract, reach and convert guests online. We are building smaller, highly capable product teams that own customer value, adoption and commercial outcomes from discovery through operation. Our product philosophy is Powerfully simple. We expand the depth and breadth of what our products can do while keeping them intuitive and easy to use. Every new capability should help hoteliers achieve more without adding unnecessary complexity to their work.
Your mandate and resources
You will have a dedicated team and engineering capacity to build, test and scale growth improvements across the product portfolio.
You own growth investment decisions and commercial outcomes, including incremental retained net revenue and returns on growth investment. You have autonomy to set the product roadmap for growth, prioritise experiments and decide which opportunities to scale, change or stop, in partnership with the leaders who own each product experience.
Partner with design and engineering to deliver product-led growth AI experiences and personalised digital interactions.
Partner with the VP of AI on agentic onboarding, adoption, monetisation and expansion.
Grow the future of agentic hotel commerce
Great technology becomes a meaningful business when customers discover it, reach value and choose to keep using it. Help build that path for the next generation of agentic hotel commerce. You will personally make and test growth experiences that turn curiosity into useful adoption, prove what changes customer behaviour and build repeatable routes to activation, expansion and lasting value.
What you will do
Set and own the product-led growth strategy, priorities and outcome scorecard across acquisition, onboarding, first value, paid conversion, adoption, retention and expansion, reporting directly to the CPO.
Independently interrogate data, form hypotheses, prototype journeys and run experiments with engineering, design and lifecycle teams.
Lead growth work across Product, Engineering, Design, Data, Marketing and Sales. Own growth investment and capacity decisions within the strategic direction agreed with the CPO, coach growth practitioners and connect packaging, in-product journeys and customer engagement to incremental retained net revenue.
What you have
You are a hands-on builder as well as a leader in your work. You personally use AI to turn ideas into working prototypes, experiments or usable product artefacts, test them with evidence and improve them. You learn by making, challenge established ways of working and help reinvent what excellent product work looks like with AI. Be ready to show what you built yourself, what changed as a result and how you checked the quality of AI-assisted work.
You have personally improved a SaaS growth funnel and can explain baseline, experiment design, your contribution and commercial results.
You can independently access and analyse data using SQL, analytical tools or AI-assisted workflows, and validate the answer without waiting for an analyst for every question.
You have led B2B SaaS growth strategy and influenced cross-functional teams, combining commercial judgement, coaching and prioritisation with hands-on analysis and experimentation.
You bring Head of Growth-level ownership and can demonstrate sustained improvements in activation, conversion, retention and expansion. SQL proficiency and international product-led growth experience are valuable. This is a hands-on leadership role with dedicated team and engineering capacity from day one.
More hotels reach first value, become retained paying customers and expand into products they use. A clear growth strategy directs investment to the strongest opportunities. Experiments produce defensible learning and incremental net revenue, with clear decisions about what to scale.
You will work on meaningful hotel problems with direct access to customer evidence and the opportunity to influence what we build and how we build it. We value clear judgement, strong craft and the ability to turn ideas into measurable results.
Bring examples of work you personally shaped, what changed for customers and what you learned. Our interviews explore that evidence and include a focused practical exercise. Sanitised examples are welcome.
Our Perks & Benefits…
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Flexibility to work in a Hybrid model (3 days in-office)
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Think this role sounds like you? If so, we’d love to hear from you. Please send us your resume and our Talent Acquisition team will be in touch.
When you apply, feel free to share your pronouns and let us know if you need any adjustments during the interview process, we’re here to support you. We also warmly encourage applications from people from underrepresented backgrounds.
