The role
The Head of iBabs is the central leadership point for iBabs. The role has four pillars:
- Full ownership of the tender process and direct management of the Tender Management and Consultancy teams.
- Overall coordination of the iBabs team. This means leading the iBabs Management Team and aligning Sales, Marketing, Support, Technology and Product, which sit in ECS functional organizations.
- Being the voice of iBabs in the Netherlands towards customers and the market.
- Act as a key contributor to the iBabs product roadmap and vision.
Additionally, as a member of the ECS Management Team, the Head of iBabs actively promotes and translates the ECS strategy and culture within his/her scope of responsibility, fostering engagement and ensuring alignment with ECS’ vision and objectives
This role suits a leader who can deliver through influence as much as through management, and who is equally credible with a client such as a municipal clerk, an internal stakeholder – whether sales, product, marketing, support or technology – and the ECS Management Team.
Key responsibilities
1. Tender process and team leadership
- Own the full tender process end to end: identifying and qualifying opportunities, preparing and submitting responses to maximise win rate, organising functional demos, and implementing new customers after award.
- Lead and develop the Tender Management and Consultancy teams, including Tender implementation projects and resource planning in line with growth.
- Ensure new customers are onboarded and implemented on time, on scope and to a high quality.
- Build repeatable processes, bid content and capabilities that keep iBabs the reference in Dutch public procurement.
2. Coordination of the iBabs management team
- Coordinate the iBabs Management Team and set shared priorities, objectives and a clear operating cadence.
- Drive cross-functional alignment between Sales, Marketing, Support, Product and Tech so that everyone works behind one set of iBabs priorities and customer commitments.
- Remove blockers, clarify ownership and accelerate decisions across functions.
- Share iBabs priorities with the ECS Management Team and incorporate feedback.
3. Representation in the Dutch market
- Act as the voice and face of iBabs in the Netherlands with customers, partners, sector bodies such as VNG, and public-sector decision makers.
- Build executive relationships with key customers and support major commercial opportunities.
- Represent iBabs at industry events and customer forums.
- Bring customer, competitive and regulatory signals back into the business
4. Product roadmap and vision
- Contribute to the iBabs roadmap with Product leadership, bringing market, tender and implementation insight into prioritization.
- Advocate for customer needs and emerging market opportunities.
- Help shape iBabs's long-term positioning within the market and within the ECS and Euronext offering.
What success looks like after 12–18 months
- Tender win rate and pipeline coverage improve against the prior baseline.
- Implementations are delivered on time, measured by time-to-go-live and customer satisfaction at go-live.
- Cross-functional priorities are clear and shared, with a measurable gain in execution speed.
- iBabs has a strong, visible market presence and executive customer relationships in the Netherlands.
- A visible contribution to roadmap decisions is in place.
Profile
- Senior leadership experience in SaaS or software serving the public sector, or in public-sector organizations working closely with technology vendors.
- Deep, hands-on experience with Dutch public procurement and tendering.
- A track record of leading through influence in a matrix organization.
- A senior presence with customers and stakeholders, combined with the ability to roll up sleeves on execution.
- The ability to translate customer and market insight into product vision.
- Fluency in Dutch and English.
Euronext Values
Unity
• We respect and value the people we work with
• We are unified through a common purpose
• We embrace diversity and strive for inclusion
Integrity
• We value transparency, communicate honestly and share information openly
• We act with integrity in everything we do
• We don’t hide our mistakes, and we learn from them
Agility
• We act with a sense of urgency and decisiveness
• We are adaptable, responsive and embrace change
• We take smart risks
Energy
• We are positively driven to make a difference and challenge the status quo
• We focus on and encourage personal leadership
• We motivate each other with our ambition
Accountability
• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performance
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.
