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San Francisco, California, United States
Onsite
Campfire is the AI-native ERP for high-growth mid-market companies. We automate the work that slows finance teams down — transaction categorization, bank reconciliation, revenue recognition, and reporting — so they can stop building spreadsheets and start driving the business. Our platform includes Core Accounting, Revenue Automation, Ember AI, and our Accounting Intelligence foundation model.
We're looking for a Head of Implementations to own and scale our customer onboarding function. You'll lead a team of Implementation Managers, own the methodology that gets customers live on Campfire quickly, and serve as the connective tissue between Sales, Product, and Customer Success.
Team Leadership
Hire, develop, and retain a team of Implementation Managers across a range of experience levels
Set performance standards, run structured 1:1s, and create clear career paths within the implementation function
Build a culture of accountability and continuous improvement on your team
Implementation Excellence
Own Campfire's implementation methodology end-to-end: kickoff, configuration, data migration, user training, go-live, and handoff to Customer Success
Develop and maintain implementation playbooks, templates, and documentation so the team can deliver consistently at scale
Drive down time-to-value without sacrificing quality or customer experience
Cross-Functional Collaboration
Partner with Sales on pre-sales scoping, project estimates, and clean handoffs at close
Create a tight feedback loop with Product and Engineering — surface patterns from the field that should inform the roadmap
Work with Customer Success to ensure a seamless transition post go-live and drive long-term retention
Metrics & Operations
Own implementation KPIs: time-to-live, implementation CSAT, on-time delivery rate, and team utilization
Identify bottlenecks, iterate on process, and report on implementation health to leadership
Required
10+ years of experience in accounting, finance, or ERP implementation, with meaningful time in a client-facing or professional services role
Demonstrated experience leading and managing implementation or solutions teams, including hiring and developing talent
Hands-on experience implementing accounting or ERP platforms (e.g., NetSuite, Sage Intacct, Workday, QuickBooks, SAP, or similar) — you should be comfortable discussing chart of accounts design, close processes, revenue recognition, and data migration
Deep accounting fluency; you can credibly advise CFOs and Controllers on how to structure their accounting workflows in Campfire
Strong project management instincts — you stay on top of timelines, proactively surface risk, and keep customers and internal stakeholders aligned
Excellent communicator; able to build trust quickly with customers and collaborate effectively across product, engineering, and go-to-market teams
Preferred
CPA or equivalent accounting credential
Background in a Big 4, national accounting firm, or management consulting firm, combined with SaaS or fintech experience
Experience building or scaling an implementation function in a high-growth startup environment
Familiarity with multi-entity consolidation, revenue recognition (ASC 606), or complex intercompany accounting
Your team consistently delivers implementations on time and customers go live with confidence in Campfire
You've documented the playbook and created training materials that make it easy to onboard new IMs
You've reduced average time-to-live without increasing post-launch support burden
You're a trusted partner to Product — your field insights are actively shaping the roadmap
Customers who graduate from implementation are set up for long-term success
This position is based in San Francisco, CA and is an in-office role.
