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The Head of Infrastructure & Cloud Services is accountable for the end-to-end leadership, delivery, and optimization of enterprise infrastructure platforms, including cloud, server, and network domains. The role ensures that all infrastructure services are secure, resilient, scalable, and aligned to business needs, while driving operational excellence, service performance, and continuous improvement across the enterprise platform landscape.
Purpose of the Role
- Provide integrated leadership across infrastructure services, ensuring consistent, high-quality service delivery
- Enable secure and reliable enterprise platforms that support business operations and digital services
- Drive alignment between infrastructure operations, architecture standards,
- Contribute to the delivery of Digital IT Operations service outcomes, including high availability and user experience improvement
Key Roles and Responsibilities:
Infrastructure & Cloud Service Ownership:
- Own the low-level design, implementation, and lifecycle management of cloud and on-premise infrastructure platforms
- Ensure infrastructure services meet business requirements for:
- Performance
- Scalability
- Availability
- Cost efficiency
Operations Leadership & Service Reliability:
- Lead global infrastructure operations across:
- Cloud operations (public, private, hybrid)
- Server and data centre operations
- Network and connectivity services
- Ensure delivery of:
- High availability and reliability
- Effective incident and problem resolution
- Robust backup and disaster recovery capabilities
Governance, Risk & Compliance:
- Ensure infrastructure platforms are operated in line with:
- Security standards and policies
- Governance frameworks
- Audit and compliance requirements
- Govern technical standards across network, server, and cloud environments
Service Integration & Delivery (Digital IT Operations Model)
- Support a single, business-facing service delivery model with integrated supplier management
- Ensure infrastructure services contribute effectively to:
- End-to-end service delivery
- Multi-provider coordination and governance (SIAM-aligned)
Stakeholder & Vendor Management
- Act as primary point of accountability for infrastructure services across:
- Internal IT stakeholders
- Regional IT teams
- External vendors and service providers
- Ensure strong collaboration across:
- Service Strategy
- Security & Risk
- Enterprise Architecture
- Application Services
Continuous Improvement & Optimisation
- Drive service improvement initiatives across:
- Platform performance
- Cost optimisation
- Standardisation and simplification
- Ensure continuous evolution of infrastructure services in line with business demand
Key Deliverables
- Stable and reliable infrastructure platforms supporting business operations
- Consistent service availability and performance outcomes
- Effective integration of infrastructure services within the Digital IT Operations delivery model
- Governance and compliance across infrastructure environments
Key Performance Indicators (KPIs):
Service & Operational Performance
- Platform availability and uptime (critical services)Incident resolution effectiveness (MTTR trends) Service performance against agreed targets
Risk & Compliance
- Infrastructure compliance posture adherenceTimely remediation of vulnerabilities and risks
Financial & Efficiency
- Infrastructure cost optimisation outcomesResource utilisation efficiency
Service Experience
- Contribution to overall service experience improvement (CSAT)Reduction in service disruption impacting end users
Academic Qualifications and Certifications:
- Bachelor’s degree in information technology, Computer Science, Engineering, or a related discipline (required).
Professional Certifications (Required / Strongly Preferred):
IT Service Management & Operating Models
- IT4IT™ Foundation or PractitionerCloud architecture or operations certifications (e.g. AWS, Azure, GCP – Professional / Expert level)
- Infrastructure or platform engineering certifications relevant to hybrid and cloud environments•
- Automation, DevOps & Reliability
Experience:
- Significant experience in IT infrastructure, cloud, or platform operations leadership – 10+ Years
- Proven track record in managing enterprise-scale infrastructure environments
- Experience operating in global, multi-provider delivery models
- Demonstrated ability to deliver reliable, secure, and cost-effective IT services
Workplace type:
Hybrid Working
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
