Head of Internal Product, Systems & Creative Operations

Accountabilities:

Build and lead the internal product and creative operations function, establishing processes for gathering requests, prioritizing initiatives, assigning ownership, and maintaining internal systems.
Identify operational inefficiencies, understand where teams lose time, context, or clarity, and translate these insights into actionable roadmaps and clear product requirements.
Design, develop, and continuously improve internal tools, workflows, and custom-built products in collaboration with operational teams and developers.
Apply product management principles to agency operations, ensuring internal systems are intuitive, efficient, user-friendly, and aligned with the needs of their users.
Determine which processes and tools should be standardized across the agency network and where individual teams require tailored approaches.
Oversee the entire lifecycle of internal products and systems, from initial discovery and development through implementation, adoption, maintenance, and ongoing optimization.
Establish feedback loops, facilitate discussions, and continuously evaluate how teams interact with internal systems to identify opportunities for improvement.
Collaborate directly with founders and leadership to define the strategic direction of the function, challenge existing assumptions, and build a scalable operational framework.
Leverage AI tools and technologies thoughtfully to improve workflows, streamline processes, and enhance operational efficiency.
Requirements:
Proven experience in product management, product design, creative operations, or a related field, with the ability to translate complex organizational needs into practical solutions.
Experience building, implementing, and improving internal tools, systems, workflows, or digital products, ideally within an agency, creative production, or fast-paced service environment.
Previous experience leading or developing a small team, setting priorities, providing clear direction, and fostering collaboration.
Strong analytical and problem-solving abilities, with a keen eye for identifying friction points, simplifying complex processes, and improving user experiences.
Exceptional curiosity, empathy, and communication skills, with the ability to understand different perspectives and help stakeholders articulate underlying challenges and needs.
Strong product judgment and attention to detail, particularly when designing intuitive user experiences and addressing micro-interactions without overlooking operational complexity.
A long-term, scalable mindset, considering adoption, reliability, maintainability, and the evolving needs of teams when building solutions.
Demonstrated ability to influence stakeholders, facilitate discussions, communicate ideas clearly, and encourage teams to adopt new ways of working.
Strong understanding of artificial intelligence, including its capabilities, limitations, and practical applications, with the ability to integrate AI tools effectively into workflows.
A proactive, adaptable, and iterative approach, comfortable operating in a growing organization where processes and priorities continue to evolve.
Excellent organizational skills and the ability to manage multiple initiatives while maintaining a clear strategic direction.
Benefits:
Unlimited paid time off and sick days.
Flexible working hours to support work-life balance.
Fully remote working arrangement, with the flexibility to work from anywhere.
Opportunities to travel and spend time collaborating with teams across different countries.
Direct collaboration with founders and leadership, offering significant influence over strategic and operational decisions.
The opportunity to build and shape a new internal product and creative operations function from the ground up.
Investment in custom product development, with access to resources to test ideas and implement innovative solutions.
High levels of autonomy, ownership, and opportunities to experiment with new approaches and technologies.
The opportunity to work with a global network of specialized creative teams and contribute to the evolution of agency operations.