Head of MLC GCCNA

 #LI- AIG

Job Description

Head of MLC GCCNA

At AIG, we are reimagining the way we help customers to manage risk. Join us as Head of MLC GCCNA  to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Financial Lines

AIG underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining how we help customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG.

How you will create an impact

Responsible to bring a strategic and collaborative approach to manage the complex Commercial Management Liability & Crime portfolio across the GCCNA region. Role spans product rollout, technical underwriting support, and broker partnership engagement, with a strong focus on delivering ease of trade and operational efficiency.  

The role is built on partnership, precision, and performance - helping drive sustainable underwriting decisions and empower teams through support and training.

What you’ll need to succeed

Qualifications and Education: 

·        Degree in business, economics, insurance or marketing or insurance qualification. Finance degree or qualifications would be a plus.

 

Experience:  

·        Financial Lines experience is a must with a specific focus on Management Liability and Crime underwriting (Commercial D&O, POSI, Commercial Crime, EPL, etc.)

 

Knowledge:  

·        Thorough knowledge of the Financial Lines Insurance industry / Middle East, Africa and European market experience is a plus. 

·        Excellent Verbal & Written Communication Skills 

·        Strong Entrepreneurial and Leadership Skills 

·        Strong Presentation Skills 

·        Ability to analyse complex problems, interpret operational needs, and develop integrated creative solutions. 

 

Job Accountabilities   

 

·        Manage portfolio and focus on achieving profitable and sustainable growth. Constantly assessing overall performance of the portfolio and make adjustments where needed.  

·        Assistance and project management of the rollout of new products / wording / facilities / quote pads/ bulletins across GCCNA  

·        Technical training to underwriters as needed  

·        Referral point for GCCNA underwriters on pricing, wording and coverage, exposure analysis & guidelines triggering regional referrals  

·        Programs/schemes: prepare and/or support the head of FL in analysing referral prior to submitting to the Program Team for approval   

·        Coordination and rollout of strategic initiatives with our main broker partners  

·        Support Developing strategies to ensure ease of trade  

·        Assessing risk (underwriting), servicing accounts and developing the FL product capabilities.  

·        Underwrite risks within underwriting authority through a rigorous risk assessment process which includes consideration of loss control, claims history and other appropriate risk management functions.  

·        Risk logging, worksheets and rater tool application  

·        Ensure adherence to all underwriting guidelines and referrals  

·        Transacting and filing of accounts in accordance with Company standards.  

·        Ensure adherence to audit requirements  

·        Ensure adherence to regulatory and compliance requirements  

·        Develop and maintain strong personal and professional relationships with brokers and clients across all territories  

·        Adhere to internal SLAs to ensure operational efficiency and achievement of agreed customer service standards Instructing and monitoring the issuing of Policy Documents  

·        Expense Control  

·        Manage all expenses within budget. Continuously work to reduce the expense ratio through constant attention to efficiencies and opportunities to maximize productivity through streamlining of processes.  

 

Communication and Working Relationships  

 

Internal  

·        Underwriting – manage a team of underwriters to grow the portfolio profitably  

·        Claims and Actuarial – engagement to understand the drivers of our losses and what underwriting actions are required on particular accounts and portfolios.  

·        Operations – understand the administrative functions that support our business.  

·        Distribution –assist relevant teams to improve the way in which our products are taken to market and bought  

 

·        External  

 

·        Clients – appreciate and understand client needs  

·        Brokers / Cedants – build and grow the business with brokers and Cedants  

 

Key Competencies 

·        Dealing with Ambiguity 

·        Client-Centric Portfolio Management and Leadership 

·        Advanced Negotiation Skills 

·        Drive for Results 

·        High-Level Presentation and Communication Skills 

·        Innovation in Risk Solutions 

·        Business Acumen 

·        Complex Problem Solving 

 

Technical Competencies  

·        Risk Assessment and Pricing 

·        Regional Distribution & Market Engagement 

·        Contractual Analysis 

 

Ready to take your career to the next level? We would love to hear from you.

 

 

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

UW - Underwriting

AIG MEA Limited