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Kongens Lyngby, Region Hovedstaden, Danmark
Onsite
Not Available
Join Novonesis as our new Head of O2C Automation
Are you ready to build a new AI and automation capability that turns business needs into solutions with measurable impact?
At Novonesis, we are strengthening how we use AI and automation across Customer Service and Order Fulfilment. As Head of O2C Automation, you will bring together people leadership, portfolio management and business transformation to ensure promising ideas become solutions that are successfully delivered, adopted and continuously improved.
About the team
You will lead the Order-to-Cash Automation team at our head office in Lyngby, Denmark. The team is being established to strengthen AI and automation within Customer Service and Order Fulfilment. Today, it consists of one colleague, with plans to grow to three team members and a student assistant.
The Lyngby team covers use-case discovery, business analysis, process redesign, portfolio and roadmap management, project delivery, product management and change management. It works alongside two closely connected teams in Bangalore: the Order-to-Cash Salesforce Developer team, which maintains Email-to-Case, implements AI solutions and assesses technical feasibility; and the Order-to-Cash Automation Developer team, which develops and maintains AI solutions.
Key responsibilities
Qualifications & experience
Experience with agile or waterfall project management, product lifecycle management, distributed or offshore teams, Customer Service, Order-to-Cash or Supply Chain processes would be valuable, but is not essential. Familiarity with machine learning, generative AI, AI agents, robotic process automation, prompting, performance metrics or solution testing is also an advantage, as is exposure to Salesforce Service Cloud or another CRM or customer-service platform, and Jira, Azure DevOps or comparable delivery-management platforms.
Work location: Lyngby
Application deadline: November 24, 2026
Contact information: Sophie Zheng, Head of Order to Cash, SZDL@novonesis.com
Our purpose guides the way
In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.
Opportunities for everyone
We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.
We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
Explore other openings
If this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career
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