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HBP (Amsterdam - Haarlerbergpark), Netherlands
Onsite
Originally posted on 6 May 2026.
The Global Head of Platform Operations is critical to safeguarding the reliability, resilience, and security of Retail & Banking Technology. This role ensures that mission‑critical customer and business platforms operate safely, securely, and within risk appetite, by combining operational excellence with strong IT risk and security engineering stewardship.
The role is pivotal in:
Preventing, detecting, and responding to high‑impact incidents and security events
Translating regulatory, IT risk, and security requirements into practical engineering and operational controls
Providing senior management with a clear, evidence‑based view on operational resilience, technology risk, and control effectiveness
By connecting run, reliability, security engineering, and IT risk management, this role protects ING’s customers, brand, and regulatory standing while enabling stable delivery and innovation at scale.
The team
This role reports hierarchically into the CIO Retail & Banking Technology and functionally to the Head of Engineering & Reliability. The role represents Platform Operations in management and executive forums.
Key stakeholders and partner teams
Platform Operations leadership & run teams – accountable for day‑to‑day stability, availability, and operational discipline across platforms
SRE, Reliability & Observability teams – driving reliability engineering, error budgets, resilience patterns, and operational telemetry
Security Engineering & Cyber Defence teams – aligning secure‑by‑design engineering, vulnerability management, incident response, and detection capabilities
IT Risk Management & Operational Risk stakeholders – connecting operational performance to risk appetite, controls, issues, and regulatory expectations
Major Incident Management (GMIM) & Crisis stakeholders – leading technology response, escalation, and post‑incident learning
R&BT and Banking Technology leadership – via runboards, MTs, and executive governance for decision‑making and prioritisation
Platform Operations consists of the following teams, staffed across Netherlands, Romania and Philippines and this role interacts and is accountable for activities that partner with the following teams:
Site Reliability Engineering; SRE ensures service availability, resilience, and performance to maintain platform stability and reliability.
Service Delivery;Service Delivery drives consistent, predictable IT operations performance to support global banking platforms.
Risk & Security Engineering;Security & Risk Engineering team safeguards platforms from threats and ensures regulatory compliance for secure operations.
Remote platform delivery; Delegated Platform Operations of Banking Technology Services in Public Cloud for ING Australia
Role and responsibilities
Operational & reliability leadership
Lead the Platform Operations management cadence, setting clear priorities across stability, reliability, and resilience topics
Drive cross‑platform operational excellence through structured run governance, Obeya/war‑room sessions, and clear ownership
Ensure consistent operational transparency through runboards, metrics, and executive‑level reporting
Is the bridge and guide to Retail countries and HUBs where required, regarding IT Risk and Security standards and practices
Incident, crisis & security event leadership
Act as senior operational lead during major technology and security incidents, ensuring effective coordination, escalation, and decision‑making
Partner with Security Engineering and Cyber Defence during security events and vulnerabilities impacting R&BT platforms
Own post‑incident and post‑security‑event learning to structurally reduce operational and security risk
IT risk management & control effectiveness
Embed IT risk management into daily operations by:
Ensuring critical services operate within defined risk appetite
Connecting incidents, vulnerabilities, and weaknesses to risk issues and remediation
Represent Platform Operations in IT risk, resilience, and regulatory governance (e.g. operational resilience, disaster recovery, security posture)
Drive closure of risk findings and issues by aligning engineering, operations, and risk stakeholders
Security & resilience by design
Ensure security engineering and resilience principles are embedded into operational practices (secure configurations, least privilege, monitoring, recovery capabilities)
Align with SRE and security teams on resilience patterns, controls, and engineering standards
Strengthen detection and observability capabilities for both operational and security risks
Change, release & operational safeguarding
Influence change and release governance to protect critical services, especially around high‑risk or high‑impact changes
Ensure operational readiness and security considerations are addressed before production changes
Planning, capacity & financial stewardship
Own Platform Operations planning cycles, including demand, capacity, and financial forecasting
Balance operational, resilience, and security priorities within agreed budgets and strategic objectives
About you
Master’s degree in computer science or comparable work experience.
Senior IT leader with 15+ years of experience in IT management roles in complex, global environments.
Proven track record in leading large-scale, business-critical platforms and experience with SRE, Reliability and IT Risk Management
Strong stakeholder management skills, with the ability to operate confidently at executive level
Passion for emerging technology, architecture, reliability & security engineering
Demonstrated ability to lead geographically distributed, multicultural teams
Proven capability to attract, develop and retain top talent.
Strong understanding of how to design, build and operate modern enterprise platforms, with a clear technical vision for the future
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. https://careers.ing.com/en/benefits-NL
The benefits of working with us at ING include:
25-28 vacation days depending on contract
Pension scheme
13th month salary
8% Holiday payment
Hybrid working
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
About us
Curious about how ING empowers people and businesses to move forward? https://careers.ing.com/en/working-in-the-netherlands
Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.
