Job Overview:
The Executive Director assists with obtaining work from internal or external clients, and plans, directs, and supervises the performance of studies, research projects and other work. The main emphasis of the HEOR/RSG Executive Director is to assist with selling and delivering work to new and existing clients. The Executive Director also participates with peers in the recruitment, selection, supervision, development, and evaluation of staff and shares the responsibility for strategic leadership of the department.
Summary of Responsibilities:
External Client Work:
- Attract Client Inquiries: Participate in seminars and conferences, publish in journals, and participate in panels and studies to enhance one’s professional reputation and the reputation of the firm.
- Market and Sell Services: Contact and call on potential clients to explain the capabilities of the firm. Prepare and review proposals to provide consulting services to clients and execute contracts to provide services and identify opportunities to refer business to other groups or business units within Fortrea. Market and sell integrated services with other CMA divisions (e.g., ITC) and other Fortrea business units.
- Understand and Resolve Client Requirements: Assess client needs and challenges. Apply innovative solutions that resolve underlying causes and business issues.
- Design and Lead Consulting Engagements: Explain client requirements to consultants and oversee the development and implementation of work plans and budgets.
- Develop and Communicate Findings: Ensure that findings and recommendations meet client requirements. Review and approve deliverables.
Department Leadership:
- Develop Strategies and Policies: Understand the objectives and requirements of the departments. Initiate and communicate standards and programs required to meet business needs.
- Provide Advice Regarding Technical Matters: Respond to requests for information and offer guidance regarding programs, regulations, and techniques.
- Report Status of Programs and Services: Provide information regarding division work and prepare written and oral communications about programs and resources.
- Promote Professional Standards: Set and maintain a standard of personal behavior and business ethics that bring credit to the firm.
- Foster Effective Relationships: Build positive and beneficial connections with Fortrea business units and with clients of the firm.
- Contribute to Company Growth and Success: Deliver high quality services to clients that lead to increased market share and business opportunities.
- Support the development, review, dissemination, and compliance with Standard Operating Procedures (SOPs).
- Participate in process and quality improvement initiatives, such as Six Sigma.
- Maintain internal visibility across CMA departments.
Staff Development:
- Recruit and Select Staff: Participate in the selection of qualified candidates who meet the firm’s standards.
- Train and Mentor Staff: Mentor staff to gain personal commitment and professional skills needed to serve clients successfully and to sustain professional success.
- Evaluate Staff Performance: Provide regular feedback and assistance to staff.
- All other duties as needed or assigned.
Qualifications (Minimum Required):
- The Executive Director typically holds a graduate degree in the natural sciences, health services research, health administration, public health, health economics, or other relevant discipline.
- Fortrea may consider relevant and equivalent experience in lieu of educational requirements.
- Strong oral and written communication, organization, and analytical skills.
Experience (Minimum Required):
- The Executive Director has extensive experience at the firm or in a similar environment as a consultant or manager in the appropriate field and meets the professional criteria outlined by the firm.
Physical Demands/Work Environment:
- Normal office conditions. The firm expects the Executive Director to travel as required to meet with clients or firm management. The person must be able to work on evenings and weekends as necessary to meet schedules. A full-time work schedule is standard.
- Flexibility in working hours expected as necessary to meet project schedules.
- Travel is primarily to the US, UK, continental Europe up to 10% of the time, with 50% of that time requiring an overnight stay.
Learn more about our EEO & Accommodations request here.
