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Boston, Massachusetts, United States
Hybrid
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.
Visit www.perk.com to learn more.
About the Role
We are looking for a Head of North America Revenue Operations to own the full RevOps scope for our North America business and build the machine that helps it scale. You will lead a team of 5 and report to the global VP of Revenue Operations.
Your team covers sales operations, enablement, commissions and reporting, go-to-market engineering and deal desk. Each person on the team has a dotted-line into the matching central team in Europe, so the job is to run one connected global operation while shaping it around how North America sells.
What You’ll Do
You will own 5 areas for North America and lead the team that runs them. You'll be expected to be a player-coach, operationally diving into different areas to support your team.
Own the sales process and GTM approach for the SDR, SE and account manager teams in North America: how pipeline is generated, qualified, progressed and expanded.
Keep the process consistent across the 3 roles and the handoffs between them, and make sure global process changes land well in North America.
Work with the systems team to scope system requirements: turn process needs into clear specs, prioritise them and check that what gets built supports how the teams sell.
Design and implement enablement plans for the SDR, SE and account manager teams in North America, based on business needs.
Align those plans to the global enablement frameworks and ways of working, To drive agreed business outcomes.
Support global and North America commission operations: calculations, queries, target setting and North America specific campaigns.
Support insight generation, management and manager-level reporting for North America.
Own GTM engineering for North America: automation, AI-enabled workflows and integrations across the sales stack that give sellers more time with customers.
Prioritise builds with the central GTM engineering team so work is shared across regions rather than duplicated.
Own deal desk for North America: pricing, quoting and approvals that let deals close quickly within company guardrails.
Partner with Finance and Legal on non-standard terms.
Lead and develop a team of 5, with each person dotted-lined into a central team in Europe. Set priorities, manage performance and act as the point of alignment between regional and central.
Define what is run locally and what is run centrally, so the North America operation scales without adding complexity.
Partner with North America sales leaders and the VP of Revenue Operations.
8+ years in Revenue Operations, Sales Operations or a related GTM operations role at a SaaS or technology company, including 3+ years leading a team.
Breadth across the 5 areas: hands-on depth in some and enough credibility in the rest to lead them well.
Strong command of Salesforce and a BI tool (Looker, Tableau or similar), and comfort making decisions from data.
Experience running or supporting commission plans, and working closely with Finance.
Familiarity with automation, AI tooling and GTM engineering, and a track record of using them to remove manual work.
Experience leading in a matrix or dotted-line structure, ideally a regional team inside a global function.
Strong stakeholder management with sales leaders and executives, and the ability to hold a position when the data supports it.
Based in North America, with working overlap with our European teams.
A plus: experience in B2B SaaS across multiple segments and regions.
Compensation
Compensation for this role is a combination of salary and stock options. The base salary range is $157,000- $185,000. The commission structure will be tied to achieving revenue & retention targets.
Benefits
Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
Take control of your physical health with additional comprehensive benefit plans, covering dental, vision, and Wellhub’s gym subscription from your start date
Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
Plan for your future with our 401(k) plan with company matching contributions
Care for your furry friends through partner discounts on pet insurance
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Focus on your family with 12-16 weeks’ paid parental leave
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support
AI at Perk
AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.
How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.
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