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Working at GEA Group has significant benefits:
Start strong – Medical, dental, and vision coverage begins on your first day
Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
Keep learning – Take advantage of tuition reimbursement to further your education or skillset
Live well – Our wellness incentive program rewards healthy habits
Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses
The typical base pay range for this position at the start of employment is expected to be between per year. GEA Group has different base pay ranges for different work locations within the United States.
The pay range is not guaranteed compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as a discretionary bonus (based on eligibility) and/or equity awards.
GEA Group, located in Oakdale, MN, is searching for a Head of Service to join our team! The Head of Service will provide leadership and management to the Service Business that includes spare parts, field service, atomizer workshop, training and service projects.
Accountable for delivering targets – including but not limited to – Order Intake, Sales, Gross Margin, EBITDA, for Service
Identifies organizational gaps and market opportunities and implements initiatives to mitigate and achieve
Prepares and delivers budgets and mid-term plans for Service Business including sales, business development and people.
Sets targets and accountabilities for management personnel and evaluates performance regularly
Co-ordinates NPE Service Business with VP Country manager NPE NAM
Assures a work environment that recruits, retains and support quality staff
Assures a customer service focus attitude driving timely and efficient support to customer requests
Deals with escalation issues internally and externally and creating timelines for resolution
Communicates openly and often externally and internally following the NPE NAM communication plan
Supports other strategic and corporate initiatives as required
Ensures approval processes follow GEA guidelines – CRM, E-approval, PADB (and others where applicable)
Ensures compliance processes follow GEA guidelines – project management, procurement, QSHE and business compliance
Engages and champions the values, aspirations and objectives of GEA and NPE NAM
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Strong communicator at all levels
Listens carefully, contributes own opinions in a constructive matter
Prioritizes customer needs, establishes effective relationships with customers as well as internal stakeholders
Strong leadership skills
Strategic thinking
Other duties as assigned
Education and Experience:
A bachelor’s degree in engineering, Food Science, Business or related field is preferred
5-10 years of experience managing Service business functions
Demonstrated and proven results in prior positions, specifically managing a P&L and growing a service sales and service project business
Fluent in English (verbal and written)
A demonstrated commitment to high professional ethical standards and a diverse workplace
Integrity, credibility, and a strong commitment to the company’s mission. Takes an active interest in learning and contributing to the team
Demonstrated leadership and vision in managing staff, groups and major projects or initiatives.
Profound commercial understanding
Open-minded to new models, ideas and innovation (change champion)
Strong organizational skills
Strong problem-solving skills
Comfortable working with multiple companies, locations and cultures
Experience in budgetary development and oversight experience
Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
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