Head of Strategic Programs Operations

Minimum qualifications:

• Bachelor's degree in Business Administration, Operations Management, a related field, or equivalent practical experience.
• 8 years of experience in revenue operations, sales operations, or program management leading cross-functional business initiatives.
• Experience defining operational frameworks, rhythm of business cadences, and cross-functional governance models.
• Experience managing people

Preferred qualifications:

• Master's degree or MBA.
• Experience operationalizing unified go-to-market (GTM) models, multi-product sales plays, and joint account orchestration across matrixed enterprise organizations.
• Track record of driving systems and infrastructure roadmaps, including CRM, sales tooling, and shared data platforms.
• Ability to synthesize complex business metrics and analytical datasets into strategic executive narratives and operational dashboards.
• Demonstrated ability to resolve critical deal escalations, manage program risk, and lead organizational change management.

About the job

As the Head of Strategic Programs Operations in Revenue Operations, you will lead the operationalization and strategic orchestration of our unified Go-to-Market (GTM) organization. You will partner with leadership across Sales, Marketing, Finance, IT, and HR to design, scale, and optimize core business frameworks, sales plays, and shared infrastructure.

In this role, you will define the operational rhythm of the business, eliminate execution friction across teams, and guide the long-term systems roadmap to drive commercial productivity and scale.

Responsibilities:

• Design, implement, and lead the unified GTM operating cadence, executive governance, and reporting structure to align global business priorities.
• Partner with Sales and Marketing leadership to build and launch unified sales plays, driving consistent field adoption and measurable execution.
• Orchestrate cross-functional alignment and eliminate operational bottlenecks across Sales, Marketing, Finance, and IT for high-priority joint opportunities and escalations.
• Define technical and workflow requirements to guide the long-term evolution of shared GTM systems, tooling, and data infrastructure.
• Establish comprehensive program plans, analytical workstreams, budgets, and risk mitigation strategies to ensure predictable program delivery.
• Mentor and lead program managers and analysts, cultivating operational excellence, accountability, and best-in-class operational playbooks.