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Buffalo, New York, United States
Onsite
The Head of Technology Governance & Analytics is a senior leadership role within Technology Business Management. The role owns the governance architecture of the Technology division — the decision-making structures, OKR discipline, and risk interface that allow the division to operate with coherence and accountability.
In parallel, it owns the division's data and analytics capability, building the management intelligence that turns operational data into insight. The position leverages both components to drive process improvement and optimization across the division.
Primary Responsibilities:
Governance Framework
Design and evolve the division's full governance architecture, including forums, decision rights, and escalation paths.
Ensure governance is proportionate and drives accountability without impeding delivery.
Evolve the governance model as the division scales, identifying gaps and redundancies and restructuring as needed.
Serve as the primary advisor to the Head of Technology Business Management and senior technology leaders on governance design and decision-making structure.
OKRs & Performance
Run the OKR framework as a governance discipline, including goal setting, mid-cycle reviews, and end-of-cycle accountability.
Connect OKR performance to governance forums to ensure strategic commitments are visible at the appropriate leadership level.
Identify and escalate systemic signals, including capacity constraints, organizational misalignment, and strategic drift.
Decision Rights & Risk Interface
Own and maintain the division's decision rights framework across all leadership areas.
Resolve decision-making ambiguity by establishing structural clarity rather than creating unnecessary escalation paths.
Serve as the primary interface to Technology Risk Management, including oversight of data flows, reporting cadences, and control evidence.
Maintain a clear, current view of risk and compliance posture for senior leadership.
Data, Insight & Analytics
Define the MI (Management Information) strategy for the division.
Build and own the divisional analytics platform.
Develop and maintain executive scorecards and reporting.
Integrate financial, delivery, workforce, and risk data into a unified leadership view.
Surface patterns, trends, and signals that inform strategic decision-making rather than simply reporting historical data.
Govern data quality and advance the organization toward increased automation and predictive analytics.
Process Improvement & Workflow
Identify process improvement opportunities by uncovering inefficiencies, redundant controls, and workflow friction.
Lead the design and execution of process optimization initiatives across leadership areas.
Leverage ServiceNow and other automation capabilities to scale and standardize improved processes across teams.
Scope of Responsibilities:
Oversees a team where the majority of employees are engineers and/or architect individual contributors, Engineering Team Leads, Product Owners, and Managers
Supervisory/Managerial Responsibilities:
~35 plus contractor resources
Education and Experience Required:
A combined minimum of 13 years’ higher education and/or work experience, including a minimum of 4 years’ engineering and/or architecture experience and 9 years' technology management / program leadership experience including people management
Proficiency with pertinent project management, word processing and spreadsheet applications
Capable of working on multiple projects of a complex nature
Complete understanding of the system development life cycle
Excellent problem-solving skills to assist in issue resolution
Familiar with application development software and hardware platforms
Understanding business(es) supported and its’ terminology
Excellent verbal and written communication skills
Excellent analytical skills
Excellent decision-making skills
Excellent organizational and time management skills
Prior experience encouraging teamwork and serving as role model when leading and directing others
Understanding of technical, business and operational impacts of a project or problem
Confidence in leading multiple teams often in different geographic locations and time zones
Prior experience presenting to senior management