Who We Are…
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Job Overview
As Health Club Manager, you will be a passionate and strategic leader, committed to creating an exceptional member experience while championing health, fitness and wellbeing within Soho Health Club. You will oversee the day to day operations of the Health Club, lead and develop a high-performing team, ensure safety and cleanliness standards are upheld, drive member engagement and contribute to achieving financial targets and broader strategic goals that reflects Soho Health Club’s standards.
Main Duties…
People Management
- Build and lead a best-in-class fitness team, including trainers, instructors and Health Club staff
- Manage recruitment, onboarding, performance reviews, training and development
- Promote high team morale and retention through motivation, coaching and recognition
- Set clear expectations and ensure all staff uphold brand and service standards
- Conduct regular team meetings and manage team schedules effectively
- Ensure the team consistently delivers exceptional service and memorable experiences
Productivity
- Oversee scheduling of classes, personal training sessions and Health Club floor support
- Maintain Health Club presentation and ensure all equipment is clean, functional and safe
- Monitor member feedback and usage data to enhance Health Club programming and member engagement
- Drive participation in group fitness classes and PT sessions
- Collaborate with the other teams to ensure seamless cross-referrals and guest experiences
- Lead on key initiatives and activations that align with Soho Health Club’s ethos and goals
Financial Control
- Support the delivery of budgeted targets, KPIs and revenue opportunities
- Achieve KPI’s for class programming and PT sales
- Ensure staffing, scheduling and resources are optimised to reflect business needs
- Monitor and control operational costs while maintaining exceptional standards
- Analyse member usage, sales data and feedback to inform business decisions
- Track and report on member engagement, trainer productivity and class occupancy
Standards
- Maintain a high level of safety, cleanliness and professionalism across the gym
- Ensure all equipment is regularly maintained, serviced and compliant with health and safety regulations
- Uphold all health & safety procedures including risk assessments and incident reporting
- Ensure Health Club staff are trained in safety procedures and certified where necessary
- Monitor and evaluate team standards using feedback tools and internal audits
- Set an example by maintaining a visible presence and actively engaging with members on the floor
Marketing & Member Engagement
- Work with the marketing team to develop campaigns that drive usage and increase member engagement
- Create monthly community fitness programming
- Host events, workshops or wellness activations to build community within the Health Club
- Proactively gather and act upon member feedback to continuously improve offerings
Business Development
- Identify trends in the fitness and wellness industries and introduce innovative programming
- Build partnerships with fitness brands, guest trainers and wellness experts
- Regularly review the class schedule and fitness offering to ensure relevance and variety
Note:
- All duties and requirements are essential job functions.
- This job description is not exhaustive and the Health Club Manager may be asked to undertake additional duties to support the smooth running of the Soho Health Club.
Requirements / Qualifications...
- 5+ years’ experience in a high-profile fitness or wellness environment, ideally within a members’ club or hospitality setting
- Personal Training certification
- Strong leadership with proven success in recruitment, training and performance management
- Strategic, target-driven and results-oriented
- Excellent organisational and communication skills
- Collaborative and comfortable working cross-functionally
- Highly adaptable, hands-on and solutions-focused
- Passionate about fitness, with high standards of service delivery
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks.
- 5-day work week
- 15 Days' Annual Leave
- 17 Days’ Holidays
- Medical & Dental Insurance
- Life Insurance
- Maternity Leave & Paternity Leave
- Marriage Leave
- Birthday Leave & Perks
- Study/Exam Leave & Allowance
- Discretionary Bonus
- Transportation Allowance
- Mental Health Support Program
The Fun Stuff…
- Team Meal: During your shift in our Houses & Restaurants, you will be provided with a complimentary substantial meal.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Career Development: Soho House can progress your career internationally.
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic training programs: Celebrating our passion for wellness, food and drink. Check out our monthly calendars and get involved in trips, trainings and events. Available to all.
People who are eligible to work in Hong Kong or have a valid Hong Kong work permit/visa will be considered for the above position. If you are passionate about hospitality and are looking for exciting new opportunities with our company, then we want to hear from you!
To apply, please send us your resume with CURRENT and EXPECTED salary.
(Personal data collected will be treated in strictest confidence and only for recruitment purposes.)
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