Scope of the Role
At Soho House, the Health Club Manager leads the successful launch and day-to-day operation of our Health Club, creating an exceptional member experience across fitness, recovery and spa.
This is a pre-opening leadership role, responsible for delivering every aspect of the Health Club before opening day and establishing the standards that will define the operation long-term. Working closely with the General manager, Global Director of Health Clubs and the wider project team, you will oversee recruitment, procurement, operational readiness, training, supplier management and the successful opening of the Health Club.
Following launch, you will lead the daily operation of the Health Club, including the gym, recovery technologies, spa treatments, wellness programming and changing facilities. You will be responsible for building a high-performing team, delivering exceptional member experiences, always ensuring a safe environment and driving commercial performance.
Key Responsibilities
Pre-Opening
- Lead all Health Club pre-opening activities, ensuring operational readiness for launch.
- Recruit, onboard and train the Health Club team, including fitness, spa and recovery colleagues.
- Support procurement, equipment installation, treatment room set-up and recovery technology commissioning.
- Develop and implement operational standards, SOPs and opening procedures.
- Establish supplier relationships and coordinate external contractors during the opening phase.
- Work alongside project, design and facilities teams to ensure all spaces are completed to Soho House standards.
- Deliver team inductions and opening training programmes.
Operations & Member Experience
- Lead the day-to-day operation of the gym, spa, recovery technologies and wellness facilities.
- Ensure exceptional standards of cleanliness, maintenance and presentation across all Health Club spaces.
- Oversee member journeys across fitness, personal training, recovery services, treatments and wellness programming.
- Develop a calendar of classes, events and wellness activations to maximise member engagement.
- Ensure recovery technologies, including Hyperbaric Oxygen Therapy (HBOT), Red Light Therapy and other wellness equipment, operate safely, effectively and in accordance with company procedures.
- Build strong relationships with members, delivering a highly personalised and hospitality-led experience.
Leadership
- Recruit, coach and develop a high-performing Health Club team.
- Lead performance reviews, training, scheduling and succession planning.
- Foster a culture of accountability, collaboration and exceptional service.
- Ensure staffing levels meet operational and commercial demands.
Commercial Performance
- Deliver departmental revenue, payroll and profitability targets.
- Monitor KPIs including treatments, personal training, classes, retail and recovery services.
- Identify opportunities to improve utilisation, member engagement and revenue.
- Partner with Membership, Marketing and Events to drive Health Club awareness and participation.
Operational Excellence
- Manage Health Club budgets, purchasing and stock control.
- Maintain equipment through planned preventative maintenance and supplier relationships.
- Ensure compliance with all health and safety legislation, operating procedures and licensing requirements.
- Produce regular operational and commercial reports for senior leadership.
- Maintain the highest standards of risk management across fitness, spa and recovery operations.
Required Experience
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