Onsite
Make an impact at the center of complex health system operations. In this role, you will serve as a trusted expert and problem-solver—ensuring accurate account setup, pricing integrity, and contract alignment for sophisticated health system customers while improving processes that drive customer experience and revenue outcomes.
Responsibilities
Serve as the primary expert and escalation point for ensuring accurate class of trade, licensing validation, and pricing eligibility.
Partner across Sales, Contracting, Pricing, Operations, Finance, EDI/IT, and Compliance to enable smooth onboarding and operational execution.
Interpret complex manufacturer contracts, specialty distribution agreements, GPO structures, and eligibility rules to guide accurate pricing and compliance.
Identify, troubleshoot, and resolve pricing or configuration issues, using sound judgment to determine when escalation is necessary.
Translate complex operational and contractual scenarios into clear, actionable guidance for internal partners.
Lead or support projects focused on onboarding efficiency, pricing accuracy, process improvement, and cross-functional alignment.
Document learnings and improvements to prevent recurring issues and strengthen operational consistency.
Qualifications (Required)
3+ years of experience supporting account setup, pricing, contracting, or operations in a complex healthcare or related environment.
Strong working knowledge of account hierarchies, pricing structures, eligibility validation, and class of trade concepts.
Proven ability to analyze data, identify root causes, and resolve issues involving systems, contracts, or operational workflows.
Demonstrated judgment, ownership, and comfort navigating ambiguity within cross-functional organizations.
Clear communicator able to simplify complex topics for diverse audiences.
Qualifications (Preferred)
Experience working directly with health systems, specialty pharmacy, or specialty distribution organizations.
Familiarity with GPO arrangements, EDI onboarding, or customer automation workflows.
Exposure to project management practices or leading cross-functional initiatives.
Bachelor’s degree or equivalent work experience.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Want to know if this job is worth applying to?