Healthcare Assistant/ Phlebotomist (Outpatients)

Job Description:

Healthcare Assistant/ Phlebotomist (Outpatients)

Cromwell Hospital, London SW5 0TU

Full time - 37.5 hours per week

Monday to Saturday:

Shifts on Monday to Friday - 8am to 8pm

Shifts on Saturday – 8am to 2pm

Salary: From £29,029.00 a year dependent on experience

Role Overview:

We are looking for an experienced healthcare assistant who is an enthusiastic individual with an interest in healthcare to join us on a permanent basis at Bupa’s Cromwell Hospital.

The Healthcare Assistant role supports safe, consistent delivery of outpatient and health screening services by providing direct patient care and operational support across the pathway. Working as part of the multidisciplinary team, the post holder undertakes core clinical tasks including observations, phlebotomy, patient preparation and flow coordination, while ensuring accurate documentation, infection control and adherence to governance standards.

The role also contributes to clinic efficiency, stock management and service development, helping maintain a smooth, well‑run environment. Overall, it’s about delivering compassionate, hands‑on care while supporting the wider team to meet quality, safety and patient experience expectations.

What you'll do:

• Provide high quality physical and psychological Care with Compassion
• Be Competent to undertake the role
• Confidently and safely Communicate patients care needs
• Have the Courage to speak up and Commitment to be a patient advocate.

• Participate in the delivery of a consistent, safe service in all aspects of the patient journey, from greeting and orientating through to discharge, whilst demonstrating a culture of customer service.

• Provide holistic nursing care interventions as directed, ensuring patients optimum care needs are met.
• Undertake clinical duties in any area that is reasonably requested ensuring that you practice within your achieved competencies and abilities reporting any changes or concerns to the nurse in charge.
• Assist with collection and transportation of specimens.
• Escort patients for investigations
• Prepare and oversee clinic rooms as delegated.
• Maintain up to date care records and observations charts.

Experience/Skills Required:

Essential Qualifications

• Basic Education
• Competent in written and oral English
• NVQ Level 2 (Direct Patient Care) or equivalent/ Care Certificate
• Venepuncture skills/Phlebotomy skills
• BLS
• First Aid Course

Desirable Qualifications

• NVQ Level 3 (Direct Patient Care)

Experience

• Experience in primary care and/or Community Nursing/ outpatient in any setting

• Experience in clinical audit

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing.

We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Support with travel costs via a season ticket loan or cycle2work
• Discounted access to online gym sessions through Gympass
• Various family friendly benefits
• Free onsite massages as a recognition for your hard work
• Opportunity to participate in our annual awards ceremony.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Clinical Services

Locations:

Cromwell Hospital London