Healthcare Intake Processor - Data Entry, Patient Services

Accountabilities:

• Receive and process inbound healthcare documentation and information through fax, electronic uploads, and other designated channels, ensuring materials are handled accurately and efficiently.
• Enter and maintain patient and program data within proprietary systems and databases, maintaining a high level of accuracy and completeness.
• Review incoming documentation for completeness, accuracy, and alignment with applicable program requirements, identifying missing or inconsistent information that requires follow-up.
• Determine the appropriate routing of documents and information to the relevant department, program, or team member so that requests can be processed without unnecessary delays.
• Monitor incoming requests and inquiries across multiple systems and work queues, responding appropriately and ensuring information is processed within expected timelines.
• Maintain established performance expectations and KPIs related to productivity, timeliness, accuracy, quality assurance, and overall intake performance.
• Collaborate with colleagues to investigate and resolve document discrepancies, incomplete submissions, and other intake-related issues.
• Apply independent judgment when processing information while consistently following established policies, procedures, and operational guidelines.
• Protect confidential patient information and comply with HIPAA requirements and applicable standards for safeguarding protected health information (PHI).

Requirements:

• High school diploma required; an Associate degree in healthcare or a related field is preferred.
• Previous experience in healthcare administration, medical document management, data entry, patient services, or a similar administrative environment is preferred.
• Familiarity with medical terminology is preferred, particularly for candidates working with healthcare documentation and patient records.
• Strong attention to detail and a demonstrated ability to maintain accuracy when entering, reviewing, and processing large volumes of information.
• Strong organizational and time-management skills, with the ability to manage multiple priorities, work queues, and deadlines effectively.
• Comfortable navigating and toggling between multiple systems, databases, applications, and work queues while maintaining consistent accuracy.
• Strong written and verbal communication skills, with the ability to communicate clearly with colleagues and appropriately address incoming requests and inquiries.
• Ability to remain calm, focused, and productive in a high-volume, fast-paced operational environment.
• High level of accountability and reliability, with a consistent commitment to following policies, procedures, quality standards, and confidentiality requirements.
• Ability to work independently while also collaborating effectively with team members to resolve issues and maintain smooth intake operations.
• Comfortable working in a fully remote professional environment, including maintaining a private workspace suitable for handling confidential patient information and participating in video meetings.
• Reliable internet connectivity and the ability to work regular hours supporting activities across U.S. Eastern through Pacific time zones.
• Ability to sit and work at a computer for prolonged periods, perform keyboarding and speaking duties, and lift up to 15 pounds when required.

Benefits:

• Hourly pay of $15.00–$17.00, based on experience and qualifications.
• Full-time, 40-hour-per-week remote position.
• Comprehensive medical, dental, and vision insurance plans.
• Life insurance and disability coverage.
• Tax-advantaged savings accounts.
• 401(k) retirement plan with employer matching.
• Paid time off, holidays, and bereavement leave.
• Employee Assistance Program supporting personal and professional well-being.
• Home office benefits to support effective remote work.
• Employee Ownership Program.
• Potential eligibility for a performance-based bonus opportunity.
• Flexible working-hour considerations to support operations across multiple U.S. time zones.
• Opportunity to contribute to healthcare operations that support patients while developing experience across data processing, patient services, documentation, and healthcare administration.