At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Healthcare Provider Account Management Front Line Leader - Corporate Sales (East Market)
Why We Have This Role
At Press Ganey | Qualtrics, we help healthcare organizations listen, understand, and act on the experiences of patients, caregivers, and employees. As our Account Management Sales Leader, you will lead a high-performing team of 6–8 Account Executives responsible for retaining, growing, and expanding strategic healthcare provider relationships. You sit directly at the intersection of customer success, strategic account growth, and sales execution—guiding your team to maximize Annual Recurring Revenue (ARR) and Net Revenue Retention (NRR) across prominent health systems and academic medical centers. You will partner with C-suite executives and internal leaders across Customer Success, Product, and Advisory to ensure our clients unlock maximum value from our SaaS, AI, and analytics solutions.
How You’ll Find Success
- Coaches and Develops Talent: Takes pride in mentoring sellers, elevating consultative selling strategies, and building a high-accountability team culture.
- Drives Strategic Account Growth: Obsessed with client health, multi-year contract strategy, and expanding lifetime value across enterprise healthcare accounts.
- Executive Presence & Influence: Comfortably navigates C-suite conversations across health systems, building trust and aligning technology solutions to executive priorities.
- Operational & Pipeline Discipline: Uses data-driven forecasting, territory planning, and structured sales methodologies to ensure predictable revenue performance.
- Cross-Functional Collaboration: Bridges commercial strategies with Customer Success, Marketing, and Product teams to align client outcomes with organizational growth.
- Healthcare Industry Expertise: Deeply understands the operational nuances, regulatory pressures, and strategic priorities of IDNs, AMCs, and regional hospital networks.
How You’ll Grow
- Expand your executive influence by sponsoring seven-figure enterprise partnerships with leading national healthcare organizations.
- Pioneer commercial growth strategies around cutting-edge healthcare AI, data analytics, and experience management technology.
- Hone your executive leadership capabilities within a market-leading platform driving systemic transformation across the healthcare ecosystem.
- Gain high-visibility leadership experience managing a high-impact, revenue-generating business unit.
Things You’ll Do
- Maximize Net Revenue Retention (NRR): Coach and guide a team of 6–8 Account Executives to consistently achieve retention, expansion, and multi-year contract renewal targets.
- Elevate Enterprise Account Strategy: Serve as executive sponsor on strategic accounts, partnering with healthcare C-suites to run Executive Business Reviews (EBRs) and drive long-term strategic value.
- Build & Develop High-Performing Teams: Recruit, retain, and develop top-tier sales talent through targeted coaching on value articulation, deal structuring, and complex negotiation.
- Accelerate Solution Adoption: Drive multi-product adoption across SaaS, data, analytics, AI, and advisory services across health systems and provider networks.
- Optimize Revenue Operations: Maintain rigorous pipeline management, accurate forecasting, and strategic territory coverage to ensure consistent quota achievement.
What We’re Looking For On Your Resume
- Proven track record of leading SaaS subscription sales, account management, or commercial growth teams responsible for renewals, retention, and expansion.
- Demonstrated experience managing complex, enterprise-level healthcare provider accounts (e.g., IDNs, Academic Medical Centers, Health Systems).
- Deep operational familiarity with key SaaS growth metrics, including ARR, NRR, GRR, churn management, and customer lifetime value (CLV).
- Success negotiating complex, multi-year, seven-figure enterprise agreements in competitive environments.
- Background developing high-performing, consultative sales teams that consistently exceed revenue targets.
- Bachelor’s degree required; MBA or advanced degree is a plus.
What You Should Know About This Team
- Impact-Driven Purpose: We sit at the core of healthcare transformation, helping major health systems improve patient outcomes and caregiver experiences.
- Collaborative Winning Culture: We operate as one team—aligning sales, customer success, product, and advisory to deliver real client value.
- Commitment to Talent Development: We prioritize internal leadership growth, continuous learning, and career pathing for our team members.
- Innovation at Scale: You will represent market-leading experience management platforms powered by industry-leading AI and analytics.
Our Team’s Favorite Perks and Benefits
- Comprehensive medical, dental, and vision coverage tailored for you and your family.
- Generous paid time off, company holidays, and dedicated wellness days to recharge.
- 401(k) retirement plan with competitive company matching.
- Annual learning & development stipends for continuous executive education, coaching, and certifications.
- Hybrid/flexible work options with dedicated home-office setup stipends.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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