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Germany - Ulm, Germany
Onsite
Your Title: IS Help Desk Technician
Job Location: Ulm, Germany
Our Department: Corporate Information Systems
Full time and Permanent Position
Our Department: Corporate Information Systems
About the Role
We are looking for a Help Desk Technician for the Ulm Transporeon Office / Germany.The IS Help Desk Technician is an employee who will work on specialized tasks and also work together with the Help Desk team in providing quality technology support under the direct supervision of the IS Help Desk Supervisor/Team Lead. Not only do you provide help desk support services, but you are also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and technical skills. The focus for this position is on computer replacements of end users and all the related activities for the lifecycle.
What You Will Do
You will support a variety of end-users and software developers onsite in our Ulm office and other Germany based locations.
The support role is responsible for performing the complete lifecycle of end user systems.
Support help desk requests from the ticketing system and manage the lifecycle of the request to resolution.
Support walk-up requests for technical support.
Troubleshoot and repair computer hardware.
Assist with organizing equipment inventory.
Assist with recycling equipment inventory.
Skills for success:
Fluency is mandatory in German, good English
Teamwork and collaboration.
Professionalism and strong work ethic.
Organized with an attention to detail.
Remains open to others’ ideas and exhibits willingness to try new things.
Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
Handles confidential and sensitive information and records with a high degree of discretion, diligence and good judgment.
Deep knowledge in working with IOS and other Apple products and Dell workstations and laptops, Android & Apple mobile devices, Windows 10/11, and mainstream applications.
Bachelors degree in information technology
Must have a general understanding and working knowledge of mainstream computer operating systems, hardware, and software.
Must be able to work cohesively and collaborate in a team environment.
Job Location
On site at our office in Ulm.
The Ulm office is conveniently located and easily accessible by Highways A7 and A8 and has a hub for train and public transport. Employees are provided with a variety of fruit, a selection of beverages (coffee and tea, water, soft drinks), and snacks. A Gym is located on the first floor. The office is equipped with state-of-the-art technology (Google MeetKits and more).
About Our Corporate Information Systems Division
The Corporate Information Systems team supports Trimble employees' work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers’ experience. Our team is cohesive, supportive, and we are proud of what we do.
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
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