Helpdesk Engineer

About Us

Spellman High Voltage Electronics Corporation, a family owned business for over 75 years, takes pride in powering progress in health, security and quality of life. We are key partners with the world’s leading medical devices, semiconductor, scientific analytics and industrial systems manufacturers. When they want to push the limits of what’s possible with high voltage applications, they turn to us to make it happen.

While Spellman is not a household name, our products are used to make and often power many of the most advanced technologies that make modern life possible. With design and manufacturing sites in North America, Europe and Asia, we have become the preferred provider of high voltage power solutions for OEMs pushing the boundaries of technology around the world by designing and producing the products they need to power progress.

Main Responsibilities:

• Monitoring projects under direct supervision.
• Record incoming customer communications supporting and working on them.
• Inform and train users in the operation of equipment and/or software; Analyze and make recommendations on time.
• Keep clients informed in a professional manner ensuring accuracy of details.
• Accurately record all customer communications using the appropriate service desk software.
• Installation support and routine maintenance for hardware and software.
• Analyze and resolve failures ranging from a major system crash to a forgotten password.
• Ensure documentation and job notes are kept up to date and accurate.
• Support to other duties when required by management.
• Comply with and ensure that the personnel under their charge comply with each of the points considered within the code of conduct (ethics) of Spellman de México, S.A. of C.V
• Comply with the Health, Safety and Environment Policy, following the procedures and work instructions applicable to his/her activities for the participation in the established Objectives and Goals.

Competences / abilities:

·         Bachelor’s degree in information technology.

·         +3 years of experience in related field and technical support.

·         Advanced knowledge of Windows at an advanced level

·         Advanced Microsoft Office.

·         Basic knowledge of routers, firewalls, switches, VPN devices, wireless and other networking technologies.

·         Printer installation and other computer equipment accessories.

·         Manejo y instalación de cableado estructurado Cat6.

·         Hardware computer repair and software installation.

·         Ability to produce clear, concise, and accurate documentation and work notes.

·         Basic English.

·         Strong understanding and working knowledge of active directory exchange email administration.

·         Strong understanding of computer backup and restore methods.

·         Ability to articulate at a technical level appropriate to the circumstances, for example, for clients with different levels of knowledge and IT competence.

We at Spellman High Voltage Electronics Corporation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment. To request accommodation related to disabilities, please email us at careers@spellmanhv.com, or call +1 (631) 630-3000

Note to Recruiters and Placement Agencies: Spellman High Voltage Electronics does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Spellman High Voltage Electronics employee. Spellman High Voltage Electronics will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Spellman High Voltage Electronics and will be processed accordingly.