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We're committed to bringing passion and customer focus to the business.
Job Description
Number of Openings: 1
Hiring Priority: Active Hiring
The DCX Client Services - Home-Based AR/Billing Specialist is responsible for managing builder billing and accounts receivable for completed work. This role prepares extra work quotes and EPO/VPO requests, follows up on overdue builder invoices, resolves invoice and purchase order disputes, and processes builder payments to keep cash flow accurate, timely, and well documented.
REQUIRED CORE COMPETENCIES
- Strong organizational and time management skills
- Excellent attention to detail and analytical skills
- Effective communication skills with a problem-solving attitude
- Strong customer service orientation
- Excellent knowledge of accounting regulations and procedures
WHAT YOU WILL DO
- Builder Billing (Work Done)
- Prepare and submit accurate builder invoices for completed work.
- Verify that billed work matches job records, approved scopes, and pricing.
- Maintain organized billing records and supporting documentation for each job.
- Extra Work Quotes & EPO/VPO Requests
- Prepare quotes for extra work outside the original scope.
- Submit EPO/VPO requests to builders and track them through approval.
- Ensure approved EPOs/VPOs are billed correctly and on time.
- Collections & Overdue Invoice Follow-Up
- Monitor aging reports and identify past-due builder invoices.
- Circle back with builders on overdue invoices through calls, emails, and builder portals.
- Document all follow-ups and escalate long-outstanding balances as needed.
- Invoice, EPO & VPO Dispute Resolution
- Investigate disputed invoices, EPOs, and VPOs by reviewing job records and approvals.
- Communicate with builders and internal teams to resolve discrepancies quickly.
- Issue corrections, credits, or resubmissions when required.
- Builder Payments
- Process, post, and reconcile builder payments against open invoices.
- Identify short payments, overpayments, or unapplied funds and follow up.
- Keep payment records accurate and up to date for reporting.
- Reporting & Cross-Functional Collaboration
- Provide regular AR status updates and aging summaries to management.
- Coordinate with Operations and Field teams to confirm completed work and extra work details.
- Recommend process improvements to speed up billing and reduce disputes.
WHAT WE LOOK FOR
- Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- Experience: 2–5+ years of accounts receivable, billing, or collections experience, preferably in construction, home building, or trade services.
- Language Proficiency: Excellent written and verbal English communication skills, with the ability to handle builder inquiries and disputes professionally.
- Working Schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
- Technical Skills:
- Proficiency in Microsoft Excel (VLOOKUP, pivot tables, filters) and Google Sheets.
- Experience with accounting software such as QuickBooks, NetSuite, or similar.
- Experience using builder/vendor portals (e.g., SupplyPro, BuildPro, Hyphen) is a plus.
- Industry Specific Software/Knowledge:
- Strong understanding of the full AR cycle: invoicing, collections, payment posting, and reconciliation.
- Familiarity with EPOs (Extra Purchase Orders) and VPOs (Variance Purchase Orders) in residential construction.
- Ability to manage multiple builder accounts in a fast-paced environment.
- Strong negotiation and dispute resolution skills.
- High attention to detail with strong numerical accuracy.
WHAT WE OFFER
- Salary Range: Php 53,000
- Industry: Construction / Residential Home Building
- Job Type: Full-time
- Work Shift: 8:00 AM - 5:00 PM EST (USA)
- Workdays: Monday through Friday (USA)
- #DCXWorkFromHome Set-Up
BENEFITS OF WORKING WITH US
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Government Mandated Benefits Employer Share
- Internet stipends upon regularization
- HMO Coverage upon regularization (with an option to enroll as early as Day 1)
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
