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We're committed to bringing passion and customer focus to the business.
The DCX Information Security Analyst is responsible for supporting DCX’s Information Security program through day-to-day security monitoring, initial alert review, documentation, coordination, and security operations support. This role assists in identifying and tracking security threats, vulnerabilities, access concerns, and control gaps while ensuring findings are properly documented, escalated, and followed through based on established processes.
The Information Security Analyst works closely with the Information Security Team, IT Support, GRC, SOC, MSP, and internal stakeholders to support incident response, vulnerability management, access reviews, security awareness, and other operational security activities. This role is expected to develop foundational security knowledge while contributing to the continuous improvement of DCX’s overall security posture.
Ideal Candidates Will Be
Security Mindset & Professional Accountability — Recognizes and responds to security risks with sound judgment, treats confidentiality and integrity as baseline expectations, and takes full ownership of actions and errors.
Continuous Learning & Intellectual Curiosity — Proactively builds knowledge in security tools, threat concepts, and investigation methods, staying current with evolving practices beyond what the role requires.
Process Adherence & Operational Discipline — Follows established workflows, escalation paths, and documentation standards with consistency, while identifying opportunities to improve team processes over time.
Cross-Functional Collaboration — Partners effectively with Information Security, IT Operations, GRC, SOC, MSP, and business teams to advance shared security objectives across organizational boundaries.
Clear & Effective Communication — Conveys security findings, risks, and updates accurately and concisely — adapting technical detail to the audience, whether writing tickets, escalating incidents, or briefing non-technical stakeholders.
Role Details
Industry: Outsourcing
Work Shift: 8:00 AM - 5:00 PM CST
Workdays: Monday through Friday
Written and spoken English skills: Very Proficient
Salary Range: PHP 60,000
Job Responsibilities
Perform security monitoring and analysis across alerts, logs, and events to detect, investigate, and escalate potential threats, anomalies, and policy violations.
Perform initial review and triage of security alerts, phishing reports, suspicious activity, and endpoint security events, escalating alerts that require deeper investigation to the Information Security Specialists.
Coordinate security incident response activities by gathering relevant information, documenting findings, tracking actions, and coordinating with appropriate teams.
Track security findings from scans, audits, and assessments, ensuring timely remediation and clear status reporting.
Review and handle security-related service requests based on established procedures, escalating complex issues to senior team members when needed.
Maintain accurate documentation for security tickets, incidents, procedures, playbooks, and recurring operational tasks.
Support security awareness initiatives by helping track reported issues, recurring user concerns, phishing trends, and common security gaps.
Help prepare security reports, summaries, metrics, and status updates for review by the Information Security Team.
Performs analogous tasks as needed.
Additional Job Requirements
Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Computer Engineering or related field.
1-2 years of hands-on experience in Information Security operations or a related technical security role.
Understanding of cybersecurity concepts, including phishing, malware, endpoint security, access control, vulnerabilities, incident response, and risk management.
Familiarity with Microsoft 365, Microsoft Entra ID, endpoint management, ticketing systems, and security tools is an advantage.
Security certifications such as CompTIA Security+, Microsoft AZ-900, or similar certifications are preferred but not required.
Must have a positive attitude and be able to provide quality work output.
Strong analytical and troubleshooting skills with attention to detail.
Effective written and verbal communication skills.
About DCX
DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply!
To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.
To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.
We look forward to receiving your application and getting to know you better!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
