Home-Based Inside Sales Support Specialist

Number of Openings: 1

Hiring Priority: Active Hiring

We are looking for a Home-Based Inside Sales Support Specialist to join a growing U.S.-based manufacturer and distributor in the industrial pipe, valve, and fitting (PVF) industry. In this role, you will support the day-to-day order lifecycle by entering and verifying customer orders, preparing quotes, and communicating with customers and internal teams to keep every order accurate, on time, and well-documented. You will play a key role in maintaining the company's reputation for precision and reliability while helping its long-standing customer base feel informed and taken care of.

REQUIRED CORE COMPETENCIES 

• Organizational & Time Management – Effectively manages multiple orders, quotes, and follow-ups while meeting strict deadlines.

• Attention to Detail – Maintains a high level of accuracy in order entry, pricing, and account records.

• Communication Skills – Communicates clearly and professionally with customers and internal teams.

• Problem Solving & Analysis – Identifies discrepancies in orders or pricing and resolves issues efficiently.

• Systems & Technical Proficiency – Strong understanding of order entry processes and the ability to quickly learn ERP/EDI systems and other business software.

WHAT YOU WILL DO 

• Order Entry & Accuracy: Enter customer orders into our ERP and EDI software systems with a high level of precision; confirm part numbers, shipping info, pricing, and delivery requirements.

• Customer Communication: Respond to phone calls and emails regarding orders, inventory, and shipping timelines; keep customers updated on status and resolve basic issues.

• Quoting Support: Prepare and send quotes using established pricing structures; escalate complex quote requests to Account Managers or Sales leadership.

• Sales Support: Help maintain customer records, pricing data, and order history; follow up on open orders and incomplete requests.

• Process Reliability: Ensure clean handoffs to operations, shipping, and production; flag any inconsistencies or errors before they reach the floor.

WHAT WE LOOK FOR 

• Education: High school diploma required; associate’s or bachelor’s degree preferred (not required)

• Experience: 2–10+ years in customer service, inside sales support, or order entry (Manufacturing or distribution background preferred but not required)

• Language Proficiency: Strong verbal, written, and English communication skills. 

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills:

  • Experience with ERP or EDI systems is a plus (not required)

  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

  • Proficient in Google Workspace (Google Sheets, Gmail, Docs)

  • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.  

  • Manufacturing or distribution background preferred but not required

  • Confident using email, Microsoft Excel, and general office software

  • Comfortable learning and working within ERP and EDI order-management systems

  • Willingness to learn new systems, products, and customer preferences over time

WHAT WE OFFER

• Salary Range: PHP 45,000 - 47,500   

• Industry: Industrial Manufacturing & Distribution — Pipe, Valve & Fitting (PVF)

• Job Type: Full-time 

• Work Shift: 8:00 AM - 5:00 PM CST (USA) 

• Workdays: Monday through Friday (USA) 

BENEFITS OF WORKING WITH US

• Industry-leading salary packages 

• Permanent work-from-home setup 

• Company equipment provided 

• Government-mandated benefits employer share

• Internet stipends upon regularization 

• HMO Coverage upon regularization (with an option to enroll as early as Day 1)

• PTO credits and service incentive leaves 

• Major spring and winter company live events 

• Monthly employee appreciation virtual events 

• Company-provided career skills training courses 

• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. 

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. 

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!