It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The DCX Client Services Home-Based Marketing Operations Coordinator is a dynamic, detail-oriented, and customer-focused role responsible for coordinating marketing campaigns, managing print production projects, and supporting franchisees with their marketing needs. This position serves as a key liaison between Corporate, franchisees, advertising agencies, distributors, vendor partners, and internal JTS teams to ensure the successful execution of marketing initiatives. You will apply your organizational, communication, and project management skills while overseeing campaign sales, non-campaign print orders, custom creative requests, and marketing communications. This is an excellent opportunity to contribute to the success of a well-established brand while building strong business relationships and delivering effective marketing solutions.
REQUIRED CORE COMPETENCIES
- Strong organizational, multitasking, and time management skills.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building abilities.
- Ability to manage multiple projects, campaigns, and deadlines simultaneously.
- Excellent attention to detail, particularly in order processing, proofing, and documentation.
- Strong problem-solving, analytical, and decision-making skills.
- Ability to communicate and collaborate effectively with corporate teams, franchisees, vendors, and internal departments.
- Proactive approach to identifying customer needs and recommending appropriate marketing solutions.
- Ability to coach and guide customers through the purchasing and ordering process.
- Strong follow-through and accountability in managing projects from initiation to completion.
WHAT YOU WILL DO
Marketing Campaign Sales and Coordination
- Coordinate and manage six annual marketing campaigns, including contacting franchisees once each campaign launches.
- Maintain accurate campaign call logs and track franchisee participation and order status using EPMS and Excel.
- Guide franchisees through the purchasing process and develop customized email proposals based on their marketing objectives.
- Recommend appropriate order quantities and ensure proposed orders align with franchisee budgets.
- Coordinate with distributors for print inserts and develop route maps for Every Door Direct Mail (EDDM) postcard campaigns.
- Review and finalize campaign plans with franchisees before submitting orders through the web-based ordering platform.
- Manage the print production and proofing process to ensure accuracy and timely completion.
- Coordinate payment arrangements with JTS Accounting, ensuring credit card information is properly established and maintained.
- Prepare franchisee email distribution lists for campaign e-blasts.
- Collaborate with JTS Marketing to develop campaign e-blast content and review proofs before distribution.
Non-Campaign Sales and Customer Support
- Assist franchisees with print marketing projects outside scheduled campaigns, including OnDemand/Campaign Print, Alternative Print, Independent Grand Openings, Customer Appreciation initiatives, and the FPFAY program.
- Develop customized postcard and EDDM proposals, including route mapping for franchisees and Corporate Grand Opening programs.
- Process print orders and oversee the proofing and production process.
- Generate invoices for customer billing and coordinate related order requirements.
- Handle incoming calls through the Little Caesars phone line and provide timely assistance to callers.
- Partner with Field Marketing Managers (FMMs) to develop marketing plans and identify opportunities to help franchisees increase store sales.
- Provide ongoing support to franchisees throughout the ordering, production, and delivery process.
Custom Creative and Marketing Operations
- Monitor and coordinate custom creative artwork received through email from the Little Caesars Creative Team.
- Review accompanying PDF proofs and assignment worksheets to identify the requesting franchisee, Field Marketing Manager, or Little Caesars department.
- Contact requestors to clarify project requirements, creative specifications, and expected completion dates.
- Coordinate with JTS Prepress to ensure approved artwork is uploaded and attached to the Little Caesars online ordering site.
- Work with JTS Marketing to review and approve e-blasts and other marketing communications.
- Contact franchisees and provide login credentials and account access information for newly created online accounts.
- Maintain and update the Little Caesars database to ensure accurate and organized records.
- Create and maintain New Franchisee Folders (NFT) to support onboarding and account setup.
- Coordinate with internal departments to ensure custom creative requests and marketing materials are completed accurately and on schedule.
WHAT WE LOOK FOR
Education: Bachelor's degree in Marketing, Business Administration, Communications, or any related field.
Experience: 1–3 years of experience in marketing operations, campaign coordination, customer service, sales support, project coordination, print production, or a related field.
Language Proficiency: Excellent verbal and written English communication skills, with the ability to communicate professionally with franchisees, corporate stakeholders, vendors, and internal teams.
Customer Service Skills: Strong interpersonal skills and the ability to build positive relationships, understand customer requirements, and provide effective marketing and print solutions.
Technical Skills: Proficiency in Microsoft Office applications, particularly Excel, Outlook, and other tools used for reporting, tracking, communication, and database management.
Industry-Specific Software/Knowledge:
- Experience with marketing campaign coordination and print production processes.
- Familiarity with direct mail marketing, postcard campaigns, and Every Door Direct Mail (EDDM).
- Knowledge of print ordering, artwork proofing, and production workflows.
- Experience with CRM systems, databases, order management platforms, or similar web-based applications.
- Ability to create and manage email distribution lists and coordinate marketing e-blasts.
- Familiarity with budget management, order processing, invoicing, and payment coordination.
- Experience working with franchise operations, advertising agencies, distributors, and vendor partners is an advantage.
WHAT WE OFFER
- Industry: Marketing Operations/ Print Marketing Services
- Salary Range: Php 57,000- Php 65,000
- Job Type: Full-time
- Work Shift: 8:00 AM - 5:00 PM CST (USA)
- Workdays: Monday through Friday (USA)
Benefits of working with us:
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Internet stipends upon regularization
- HMO Coverage
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
- #DCXWorkFromHome Set up
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
